Strategic Pensions Client Partner

Aptia Group; Liverpool; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

Aptia Group is seeking an experienced Client Director to join our UK Pensions team. You will manage a portfolio of key pension clients, acting as a strategic partner and primary contact, guiding delivery and growth across consulting and administrative services.

This hybrid role is ideally aligned to our Manchester or Liverpool locations, offering opportunities to influence strategy, strengthen client partnerships, and drive value for trustees and organisations.

Qualifications

• Significant client relationship or account management experience within pensions (admin or consulting).
• Strong knowledge of UK pension arrangements, including DB and DC schemes.
• Experience managing complex client portfolios and achieving commercial objectives.
• Proven track record of identifying and winning additional business opportunities.
• Ability to clearly communicate technical pension matters to diverse stakeholders.
• Excellent presentation, negotiation and stakeholder management skills.
• Proactive approach to problem solving and continuous improvement.
• Strong commercial and financial awareness, including profitability and revenue growth.

Responsibilities

• Lead and develop relationships across a portfolio of pension clients.
• Act as senior client contact and trusted adviser for clients and trustees.
• Drive client retention, satisfaction and long-term partnership growth.
• Identify opportunities for additional services, projects and revenue growth.
• Lead client review meetings and present service performance and improvement plans.
• Partner with operations to ensure service excellence against SLAs and KPIs.
• Manage escalations and resolve complex client issues.
• Support contract renewals, commercial negotiations and tender responses.
• Monitor portfolio performance, profitability and commercial outcomes.
• Stay ahead of industry/regulatory changes to provide informed guidance.

Skills

Client relationships

Pensions expertise

Commercial awareness

Stakeholder management

Portfolio management

Job description

Aptia Group is seeking an experienced Client Director to join our UK Pensions team. You will manage a portfolio of key pension clients, acting as a strategic partner and primary contact, guiding delivery and growth across consulting and administrative services.

This hybrid role is ideally aligned to our Manchester or Liverpool locations, offering opportunities to influence strategy, strengthen client partnerships, and drive value for trustees and organisations.