Strategic Pension Client Director

Aptia Group India; Manchester; Hybrid; GBP 95,000 - 120,000; Full time

Job summary

Aptia Group is seeking an experienced Client Director/Senior Client Director to join our UK Pensions practice. You will lead key client relationships, act as a trusted adviser to trustees, and drive growth across both consulting and administrative services from offices in the Manchester/Liverpool corridor.

This is a hybrid role requiring strong client leadership and strategic delivery. You will collaborate with cross-functional teams to deliver outstanding service, identify opportunities, and

Qualifications

• Significant client relationship or account management experience within pensions (administration or consulting).
• Strong knowledge of UK pension arrangements, including DB and DC schemes.
• Experience managing complex client portfolios and delivering commercial objectives.
• A track record of identifying and winning additional business opportunities.
• Ability to communicate technical pension matters clearly to a wide range of stakeholders.
• Excellent presentation, negotiation and stakeholder management skills.
• A proactive approach to problem solving and continuous improvement.
• Strong commercial and financial awareness, including profitability and revenue growth.

Responsibilities

• Lead and nurture relationships across a portfolio of pension clients.
• Act as the senior client contact and trusted adviser for clients and trustees.
• Drive client retention, satisfaction and long-term partnership growth.
• Identify and convert opportunities for additional services, projects and revenue growth.
• Lead client review meetings, presenting service performance and improvement plans.
• Partner with operational teams to ensure service excellence and SLA adherence.
• Manage escalations and resolve client issues effectively.
• Support contract renewals and tender responses.
• Monitor portfolio performance and commercial outcomes.
• Stay ahead of industry developments and regulatory changes to guide clients.

Skills

Pensions knowledge

Client relationship management

Commercial acumen

Strategic partnerships

Stakeholder management

Job description

Aptia Group is seeking an experienced Client Director/Senior Client Director to join our UK Pensions practice. You will lead key client relationships, act as a trusted adviser to trustees, and drive growth across both consulting and administrative services from offices in the Manchester/Liverpool corridor.

This is a hybrid role requiring strong client leadership and strategic delivery. You will collaborate with cross-functional teams to deliver outstanding service, identify opportunities, and