Strategic Partner Onboarding Coordinator

Blackhawk Network (BHN) Europe; Hemel Hempstead; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Birthday time off

Office group activities

Flyers recognition program

Hybrid: 2 days in office

Job summary

Blackhawk Network is recruiting for a Hybrid, full-time role to coordinate onboarding of brands across EMEA. You’ll work with cross-functional teams including Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region.

Reporting to the Manager, Client Services, you will manage documentation, track implementation, and

Qualifications

• Flexible, confident and tenacious interpersonal style.
• Fluent written and spoken English.
• Experience coordinating programmes, projects, onboarding or operational implementation.
• Ability to build and maintain effective working relationships with a high degree of professionalism.
• Analytical approach with strong problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Self-motivated, organised and able to manage competing priorities effectively.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Passionate team player who is proactive, collaborative and results-driven.

Responsibilities

• Coordinate the end-to-end onboarding process for new brands and products across EMEA.
• Liaise with Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region.
• Work directly with Card Partners to gather information, assets and supporting documentation required for product onboarding.
• Complete the required system setup and maintain accurate implementation tracking, escalating issues that may delay progress.
• Coordinate stakeholders and follow up on agreed actions to ensure delivery against deadlines.
• Review and improve onboarding processes to ensure they remain effective, scalable and aligned with business requirements.
• Deliver clear and timely communications on pipeline activity, onboarding progress, product launches and key updates.
• Raise, track and help resolve issues affecting new product launches, updates or ongoing partner activity.
• Coordinate product changes and updates, including imagery, terms and conditions, customer service information and other supporting content.
• Facilitate marketing asset approvals with Card Partners, including requirements relating to intellectual property compliance.
• Prepare and provide defined monthly reporting for Card Partners, together with ad hoc support for Account Management teams.
• Act as a day-to-day point of contact for Card Partners, responding to and resolving a range of operational queries.
• Build strong relationships across the business through effective communication by email, telephone and face-to-face interaction.

Skills

Fluent English

Project coordination

Stakeholder management

Communication skills

Analytical skills

Tools

MS Office

Job description

Blackhawk Network is recruiting for a Hybrid, full-time role to coordinate onboarding of brands across EMEA. You’ll work with cross-functional teams including Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region.

Reporting to the Manager, Client Services, you will manage documentation, track implementation, and