Brand Onboarding & Partnerships Coordinator

UNAVAILABLE; Kings Langley; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Employee assistance program

Enhanced parental leave

Eye tests provided

Pension scheme

Job summary

Blackhawk Network is seeking a Strategic Relationships/Partner Enablement coordinator to oversee onboarding of brands and products across EMEA. You’ll coordinate with cross-functional teams, gather assets, ensure timely system setup, and maintain implementation tracking.

The role reports to Manager, Client Services and operates on a hybrid schedule (35 hours/week) with occasional travel for onboarding and stakeholder meetings. Strong English, organisation, and communication skills are essential.

Qualifications

• Fluent written and spoken English.
• Experience coordinating programmes, projects, onboarding or operational implementation.
• Analytical approach with strong problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Self-motivated, organised and able to manage competing priorities effectively.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Passionate team player who is proactive, collaborative and results-driven.

Responsibilities

• Coordinate the end-to-end onboarding process for new brands and products across EMEA.
• Liaise with multiple internal teams across the region to ensure onboarding success.
• Gather information, assets and documentation required for product onboarding.
• Complete system setup and maintain accurate implementation tracking.
• Coordinate stakeholders and follow up on actions to ensure deadlines.
• Review and improve onboarding processes to be scalable.
• Deliver clear communications on pipeline activity, onboarding progress, launches and updates.
• Raise and help resolve issues affecting product launches or partner activity.
• Coordinate product changes, including imagery, terms and content.
• Facilitate marketing asset approvals with Card Partners.
• Provide defined monthly reporting for Card Partners and support Account Management.
• Act as day-to-day contact for Card Partners and resolve queries.
• Build strong relationships across the business via email, phone and in-person.

Skills

Interpersonal skills

Stakeholder management

English fluency

Project coordination

Communication skills

Time management

Organisational skills

Problem solving

Tools

Microsoft Office

Job description

Blackhawk Network is seeking a Strategic Relationships/Partner Enablement coordinator to oversee onboarding of brands and products across EMEA. You’ll coordinate with cross-functional teams, gather assets, ensure timely system setup, and maintain implementation tracking.

The role reports to Manager, Client Services and operates on a hybrid schedule (35 hours/week) with occasional travel for onboarding and stakeholder meetings. Strong English, organisation, and communication skills are essential.