Strategic Outreach & Account Growth Executive

Wolviston Management Services; Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Haddon’s is seeking an Outreach Executive in Stockton on Tees to identify new opportunities, reconnect dormant customers, follow up quotations and sample requests, and ensure every interaction adds value.

You will work with colleagues across Sales, Marketing and Customer Service to drive enquiry conversion, strengthen relationships and support business performance with a proactive, customer-focused approach.

Qualifications

• Previous experience in outbound sales, telesales, customer service or account management.
• Strong communication and interpersonal skills, with the ability to engage confidently at all levels.
• Experience using CRM systems and Microsoft Office applications.
• The ability to manage competing priorities and maintain effective follow-up activity.

Responsibilities

• Build and maintain strong relationships with existing trade customers, identifying opportunities to increase engagement and sales.
• Reconnect with inactive trade accounts, encouraging renewed business activity and strengthening customer loyalty.
• Generate quality sales opportunities and appointments for the wider sales team.
• Follow up consumer quotations, gaining insight into customer requirements and helping progress opportunities towards a successful outcome.
• Collaborate effectively with colleagues across Sales, Marketing and Customer Service to maximise customer satisfaction and conversion rates.

Job description

Haddon’s is seeking an Outreach Executive in Stockton on Tees to identify new opportunities, reconnect dormant customers, follow up quotations and sample requests, and ensure every interaction adds value.

You will work with colleagues across Sales, Marketing and Customer Service to drive enquiry conversion, strengthen relationships and support business performance with a proactive, customer-focused approach.