Strategic Operations Leader – Multi-Site Growth

WSH Group; Cardiff, Newport; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Bonus

Pension with employer contribution

28 days annual leave

Family private medical cover

Ongoing training and development

Perkbox benefits app

Job summary

BaxterStorey is seeking an Operations Manager to lead direct reports, manage Health & Safety, and promote growth across South Wales. The role requires spending at least 60% on site at client locations, with flexibility to work from home when not onsite.

The position is primarily based in Cardiff/Newport with travel across South Wales and the UK for events and meetings. BaxterStorey emphasizes its values of inclusivity, warmth, positivity and transformation.

Qualifications

• Leadership across multi-site operations and teams.
• Experience managing multiple clients and contracts.
• Strong knowledge of health & safety and employment law.

Responsibilities

• Participate in sales leads, tenders, presentations, and site show rounds.
• Conduct market research to identify new business opportunities and sectors.
• Build relationships with prospective clients and mobilise new contracts.
• Follow up on leads and secure appointments.
• Monitor SLAs and report performance themes to the business.
• Ensure direct reports meet client needs and contractual obligations.
• Manage contract finances within budget.

Skills

Charismatic Leadership

Interpersonal skills

Influencing

Strategic vision

Decision making

Vision and objectives

Tools

Microsoft Office

Job description

BaxterStorey is seeking an Operations Manager to lead direct reports, manage Health & Safety, and promote growth across South Wales. The role requires spending at least 60% on site at client locations, with flexibility to work from home when not onsite.

The position is primarily based in Cardiff/Newport with travel across South Wales and the UK for events and meetings. BaxterStorey emphasizes its values of inclusivity, warmth, positivity and transformation.