Strategic Operations Coordinator for Risk & Reporting

Serco Limited; Swindon; On-site; GBP 26,000 - 38,000; Full time

Job summary

Serco Limited is seeking an Operations Specialist Coordinator to coordinate information requests across the organisation, manage submissions for honours and awards, and support risk management processes. You will help create clear reports and updates to assist decisions at senior levels.

You will also coordinate meetings, track actions, and build strong working relationships with various stakeholders while maintaining confidentiality and driving continuous improvement initiatives.

Qualifications

• Good general education, including GCSEs or equivalent in English and Mathematics.
• Previous experience in an administration, coordination or similar role.
• Strong written and verbal communication skills.
• Experience using Microsoft Office applications, including Outlook, Teams, Word and Excel.
• Excellent organisational skills and attention to detail.
• Ability to work independently and manage competing priorities.
• Confident building positive working relationships with a wide range of stakeholders.
• A collaborative approach and commitment to delivering excellent customer service.
• Adaptable, professional and comfortable working in a changing environment.
• Motivated to identify improvements and contribute ideas that add value.

Responsibilities

• Coordinate requests for information and responses across the organisation, including MOD trawl activities.
• Coordinate honours, awards, citations and recognition schemes, keeping submissions, deadlines and records on track.
• Support risk management processes, including organising reviews, maintaining records and using the Active Risk Management (ARM) system. Training on role-specific systems and processes will be provided.
• Bring information together into clear reports, presentations and updates to help colleagues and senior leaders make informed decisions.
• Help keep key actions on track, following up with colleagues and maintaining the Defence Academy Headquarters Task Tracker.
• Help senior meetings run smoothly by coordinating papers, recording actions and following up on progress.
• Build effective working relationships with Colleges, Groups, Station Headquarters, the Programme Management Office and senior stakeholders.
• Support sensitive processes professionally while maintaining confidentiality and stakeholder confidence.
• Contribute to continuous improvement initiatives and help create impactful solutions across the business.

Skills

Communication skills

Organisational skills

Stakeholder management

Time management

Independent worker

Relationship building

Customer service

Education

GCSEs English & Maths

Tools

Microsoft Office

Job description

Serco Limited is seeking an Operations Specialist Coordinator to coordinate information requests across the organisation, manage submissions for honours and awards, and support risk management processes. You will help create clear reports and updates to assist decisions at senior levels.

You will also coordinate meetings, track actions, and build strong working relationships with various stakeholders while maintaining confidentiality and driving continuous improvement initiatives.