Strategic MSP Account Manager – IT Services

Sharp; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sharp is seeking an experienced Account Manager in IT Managed Services to manage a portfolio of developing customer accounts in London or Thames Valley. You will nurture relationships, understand client objectives, and identify opportunities to expand our service offering with trusted guidance and technology solutions.

Working closely with internal technical, service delivery, and commercial teams, you will drive revenue growth across the region and become a main point of contact for customers,

Qualifications

• Proven experience as an Account Manager within an IT Managed Services Provider (MSP) environment.
• Strong understanding of MSP services, IT support, Cloud, and security considerations.
• Track record of growing existing customer accounts and identifying upsell opportunities.

Responsibilities

• Manage and develop a portfolio of existing Managed Services customers.
• Build relationships with key stakeholders and act as their trusted technology partner.
• Conduct regular reviews to understand objectives and identify growth opportunities.
• Recommend IT solutions and upgrades that deliver business value.
• Create quotations and convert opportunities into outcomes.
• Collaborate with technical teams to ensure exceptional customer experience.
• Produce accurate sales forecasts and maintain pipeline updates.
• Stay informed on industry trends and vendor developments.
• Support the wider sales team with market insights.

Skills

Account management

MSP environments

Upselling & cross-selling

Stakeholder communication

Pipeline management

Customer relationship management

Job description

Sharp is seeking an experienced Account Manager in IT Managed Services to manage a portfolio of developing customer accounts in London or Thames Valley. You will nurture relationships, understand client objectives, and identify opportunities to expand our service offering with trusted guidance and technology solutions.

Working closely with internal technical, service delivery, and commercial teams, you will drive revenue growth across the region and become a main point of contact for customers,