Strategic MSP Account Manager – IT & Cyber Solutions

Air IT Group; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Cycle to Work scheme

Employee Assistance Programme

Salary sacrifice pension

Enhanced family leave policies

Job summary

Air IT is seeking an experienced Account Manager within the MSP sector to drive long-term client partnerships across London, Thames Valley and Milton Keynes.

You will build strong relationships with stakeholders, identify growth opportunities, and translate business challenges into tailored IT and cybersecurity solutions. Collaborate with the Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences and maintain robust account plans.

Qualifications

• Proven Account Management experience within an MSP environment.
• A full UK driving licence is required.
• Strong relationship-building and stakeholder management skills.
• Commercial awareness with a track record of sales and retention targets.
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions.
• Knowledge of cybersecurity services including endpoint protection, backup and disaster recovery, and SIEM.
• Confidence working in a fast-paced technology environment.

Responsibilities

• Build strong, long-term relationships with key client stakeholders.
• Drive customer retention, satisfaction and account growth.
• Identify opportunities to expand services through consultative conversations.
• Translate business challenges into tailored IT and cybersecurity solutions.
• Lead account reviews, QBRs and strategic roadmap discussions.
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences.
• Maintain account plans, pipelines and opportunities within our CRM.

Skills

Account management

Relationship building

Stakeholder management

Sales and retention targets

MSP industry experience

Cybersecurity product knowledge

Tools

CRM software

Microsoft 365

Azure

Job description

Air IT is seeking an experienced Account Manager within the MSP sector to drive long-term client partnerships across London, Thames Valley and Milton Keynes.

You will build strong relationships with stakeholders, identify growth opportunities, and translate business challenges into tailored IT and cybersecurity solutions. Collaborate with the Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences and maintain robust account plans.