Strategic MSP Account Partner IT & Cyber Solutions

Air IT Group; Abingdon; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to Work

Salary sacrifice pension

Employee Assistance Programme

Ongoing learning and development

Job summary

Air IT is seeking an experienced Account Manager in the MSP sector to nurture long-term client partnerships across London, the Thames Valley and Milton Keynes. You'll translate business challenges into tailored IT and cyber security solutions while collaborating with technical and service delivery teams.

The role focuses on driving retention, account growth and strategic reviews, supported by a culture that values people, development and work-life balance.

Qualifications

• Proven Account Management experience within a MSP environment.
• Full UK driving licence.
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions.
• Knowledge of cyber security services including endpoint protection, backup & disaster recovery, and SIEM solutions.

Responsibilities

• Build strong, long-term relationships with key client stakeholders.
• Drive customer retention, satisfaction and account growth.
• Identify opportunities to expand services through consultative conversations.
• Translate business challenges into tailored IT and cyber security solutions.
• Lead account reviews, QBRs and strategic roadmap discussions.
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences.
• Maintain account plans, pipelines and opportunities within our CRM.

Skills

Account Management

MSP experience

Relationship building

Sales targets

Microsoft 365

Azure

Cyber security services

CRM management

Tools

CRM

Job description

Air IT is seeking an experienced Account Manager in the MSP sector to nurture long-term client partnerships across London, the Thames Valley and Milton Keynes. You'll translate business challenges into tailored IT and cyber security solutions while collaborating with technical and service delivery teams.

The role focuses on driving retention, account growth and strategic reviews, supported by a culture that values people, development and work-life balance.