Senior Account Manager

Air IT Group; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Cycle to Work scheme

Employee Assistance Programme

Salary sacrifice pension

Enhanced family leave policies

Job summary

Air IT is seeking an experienced Account Manager within the MSP sector to drive long-term client partnerships across London, Thames Valley and Milton Keynes.

You will build strong relationships with stakeholders, identify growth opportunities, and translate business challenges into tailored IT and cybersecurity solutions. Collaborate with the Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences and maintain robust account plans.

Qualifications

• Proven Account Management experience within an MSP environment.
• A full UK driving licence is required.
• Strong relationship-building and stakeholder management skills.
• Commercial awareness with a track record of sales and retention targets.
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions.
• Knowledge of cybersecurity services including endpoint protection, backup and disaster recovery, and SIEM.
• Confidence working in a fast-paced technology environment.

Responsibilities

• Build strong, long-term relationships with key client stakeholders.
• Drive customer retention, satisfaction and account growth.
• Identify opportunities to expand services through consultative conversations.
• Translate business challenges into tailored IT and cybersecurity solutions.
• Lead account reviews, QBRs and strategic roadmap discussions.
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences.
• Maintain account plans, pipelines and opportunities within our CRM.

Skills

Account management

Relationship building

Stakeholder management

Sales and retention targets

MSP industry experience

Cybersecurity product knowledge

Tools

CRM software

Microsoft 365

Azure

Job description

Are you an experienced Account Manager within the MSP sector looking for your next challenge?

At Air IT, we're on a mission to help businesses thrive through innovative managed IT and cyber security solutions. As one of the UK's leading Managed Service Providers, we've brought together ten successful technology businesses under one vision, creating a collaborative, ambitious and people-focused organisation where careers can flourish.

We're now looking for a passionate Account Manager to join our growing team and play a pivotal role in building long-term client partnerships across London, the Thames Valley and Milton Keynes.

What You'll Be Doing

• Build strong, long-term relationships with key client stakeholders
• Drive customer retention, satisfaction and account growth
• Identify opportunities to expand services through consultative conversations
• Translate business challenges into tailored IT and cyber security solutions
• Lead account reviews, QBRs and strategic roadmap discussions
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences
• Maintain account plans, pipelines and opportunities within our CRM

What We're Looking For

We're keen to hear from professionals who have:

• Proven Account Management experience within a Managed Service Provider (MSP) environment
• A full UK driving licence
• Strong relationship-building and stakeholder management skills
• Commercial awareness and experience achieving sales and retention targets
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions
• Knowledge of cyber security services including endpoint protection, backup & disaster recovery, and SIEM solutions
• Confidence working within a fast-paced and evolving technology environment

Benefits

• 25 days annual leave plus a celebration day
• Enhanced family leave policies
• Cycle to Work scheme
• Employee Assistance Programme
• Salary sacrifice pensionOngoing learning and development opportunities
• Social events, competitions and recognition incentives

Inclusion at Air IT

At Air IT, we believe diverse teams create better outcomes. We welcome applications from people of all backgrounds, identities, experiences and communities. We're committed to creating an environment where everyone feels supported, respected and empowered to be themselves.

If you require any adjustments during the recruitment process, please let us know and we'll be happy to help.

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