Senior Account Manager

Air IT Group; Abingdon; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Cycle to Work

Salary sacrifice pension

Employee Assistance Programme

Ongoing learning and development

Job summary

Air IT is seeking an experienced Account Manager in the MSP sector to nurture long-term client partnerships across London, the Thames Valley and Milton Keynes. You'll translate business challenges into tailored IT and cyber security solutions while collaborating with technical and service delivery teams.

The role focuses on driving retention, account growth and strategic reviews, supported by a culture that values people, development and work-life balance.

Qualifications

• Proven Account Management experience within a MSP environment.
• Full UK driving licence.
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions.
• Knowledge of cyber security services including endpoint protection, backup & disaster recovery, and SIEM solutions.

Responsibilities

• Build strong, long-term relationships with key client stakeholders.
• Drive customer retention, satisfaction and account growth.
• Identify opportunities to expand services through consultative conversations.
• Translate business challenges into tailored IT and cyber security solutions.
• Lead account reviews, QBRs and strategic roadmap discussions.
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences.
• Maintain account plans, pipelines and opportunities within our CRM.

Skills

Account Management

MSP experience

Relationship building

Sales targets

Microsoft 365

Azure

Cyber security services

CRM management

Tools

CRM

Job description

Are you an experienced Account Manager within the MSP sector looking for your next challenge?

At Air IT, we're on a mission to help businesses thrive through innovative managed IT and cyber security solutions. As one of the UK's leading Managed Service Providers, we've brought together ten successful technology businesses under one vision, creating a collaborative, ambitious and people-focused organisation where careers can flourish.

We're now looking for a passionate Account Manager to join our growing team and play a pivotal role in building long-term client partnerships across London, the Thames Valley and Milton Keynes.

What You'll Be Doing

• Build strong, long-term relationships with key client stakeholders
• Drive customer retention, satisfaction and account growth
• Identify opportunities to expand services through consultative conversations
• Translate business challenges into tailored IT and cyber security solutions
• Lead account reviews, QBRs and strategic roadmap discussions
• Collaborate with Technical, Service Delivery and Cyber teams to deliver exceptional customer experiences
• Maintain account plans, pipelines and opportunities within our CRM

What We're Looking For

• Proven Account Management experience within a Managed Service Provider (MSP) environment
• A full UK driving licence
• Strong relationship-building and stakeholder management skills
• Commercial awareness and experience achieving sales and retention targets
• Experience selling managed IT services, Microsoft 365, Azure and cloud solutions
• Knowledge of cyber security services including endpoint protection, backup & disaster recovery, and SIEM solutions
• Confidence working within a fast-paced and evolving technology environment

We know our people are our greatest strength, so we offer a range of benefits designed to support your wellbeing, development and work-life balance:

• 25 days annual leave plus a celebration day
• Enhanced family leave policies
• Cycle to Work scheme
• Employee Assistance Programme
• Salary sacrifice pension
• Ongoing learning and development opportunities
• Social events, competitions and recognition incentives

Inclusion at Air IT

At Air IT, we believe diverse teams create better outcomes. We welcome applications from people of all backgrounds, identities, experiences and communities. We're committed to creating an environment where everyone feels supported, respected and empowered to be themselves.

If you require any adjustments during the recruitment process, please let us know and we'll be happy to help.

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