Senior Account Manager

Air IT Limited; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Virtual GP

Employee Assistance Programme

Group Life Assurance

Pension Scheme

Cycle to Work Scheme

Job summary

A leading IT service provider in England seeks a Senior Account Manager to manage and grow a portfolio of Managed Service Provider (MSP) customers. You will act as a trusted advisor, ensuring client satisfaction and driving growth through strategic account management. The ideal candidate will have proven experience in account management within an MSP environment and possess excellent negotiation and communication skills. The role is hybrid, allowing flexibility to work from home or the office.

Qualifications

• Proven experience as an Account Manager or Senior Account Manager within an MSP.
• Strong consultative sales approach with the ability to hold credible, strategic conversations.
• A track record of achieving sales targets, growing accounts, and retaining customers.

Responsibilities

• Manage, grow and retain a portfolio of Managed Service Provider customers.
• Act as a trusted advisor, working closely with decision-makers.
• Own the retention, growth, and profitability of your customer portfolio.

Skills

Client Relationship Management

Consultative Sales

Stakeholder Management

Negotiation Skills

Microsoft 365

Cyber Security Solutions

Organizational Skills

Tools

CRM Software

Job description

Senior Account Manager

Reporting to: Regional Sales Manager

Location: London, Milton Keynes or Abingdon (Hybrid)

Join Air IT as a Senior Account Manager

At Air IT, we don’t just provide IT — we build long‑term partnerships that help ambitious organisations thrive. We’re now looking for a Senior Account Manager to join our growing team and take ownership of key customer relationships across the South.

This is a great opportunity for a commercially minded, relationship‑driven professional who understands the world of Managed Services and enjoys helping customers get real value from their IT investments.

The Role

As a Senior Account Manager, you’ll be responsible for managing, growing and retaining a portfolio of MSP customers. You’ll act as a trusted advisor, working closely with decision‑makers to understand their business goals, shape IT roadmaps and identify opportunities to improve resilience, performance and security.

You’ll balance relationship management, commercial ownership and strategic account growth, working alongside our Service Delivery and Technical teams to ensure customers receive an outstanding experience.

What You’ll Be Doing

• Client Relationship & Account Management
• Build strong, trusted relationships with senior stakeholders and key decision‑makers
• Act as the primary point of contact for your accounts, owning the overall relationship
• Lead quarterly service and strategic review meetings, translating performance into meaningful insight
• Ensure customers feel supported, understood and confident in Air IT as their long‑term partner

Service Delivery & Collaboration

• Work closely with Service Delivery and Technical teams to ensure services meet SLA and customer expectations
• Proactively manage risks, issues and improvement opportunities within accounts
• Stay up to date with industry trends, emerging technologies and security threats to bring fresh ideas to clients

Growth, Retention & Commercial Ownership

• Own the retention, growth and profitability of your customer portfolio
• Develop and maintain strategic account plans, including whitespace and opportunity analysis
• Identify and develop upsell and cross‑sell opportunities aligned to client needs
• Take ownership of a personal sales target and pipeline
• Lead commercial negotiations, contract renewals and service expansions

Sales, Proposals & Reporting

• Maintain a healthy rolling 3‑month opportunity pipeline
• Produce high‑quality client proposals and technology roadmaps
• Lead the scoping and estimation of projects, working closely with technical specialists
• Keep CRM records, account plans and reporting accurate and up to date
• Contribute to the continuous improvement of Air IT’s Account Management processes

What You Bring

Experience & Skills

• Proven experience as an Account Manager or Senior Account Manager within an MSP
• Strong consultative sales approach with the ability to hold credible, strategic conversations
• Confidence leading client meetings, QBRs, service reviews and commercial discussions
• A track record of achieving sales targets, growing accounts and retaining customers
• Excellent communication, organisation and stakeholder management skills
• Comfort working in a fast‑paced, evolving technology environment
• Ability to work independently while collaborating effectively with wider teams
• Full UK driving licence
• Experience selling a mix of core MSP services, such as:
• Microsoft 365
• Azure and cloud services
• Cyber security solutions (e.g. endpoint protection, backup & disaster recovery, SIEM)

What We’re Looking For in You

• A genuine passion for technology and how it enables business success
• Strong commercial instinct and confidence negotiating value‑led solutions
• Highly organised, detail‑focused and able to manage multiple priorities
• Comfortable embracing change and continuous improvement
• Willingness to learn, develop and grow within a scaling MSP

The Benefits

• Virtual GP (24/7 access for you & your family)
• Employee Assistance Programme (EAP)
• Group Life Assurance & Income Protection

Time Off & Balance

• Celebration Day
• Annual Leave Purchase Scheme
• Enhanced Family Leave
• Cycle to Work & Technology Vouchers
• Pension Scheme
• Discounts via Perks at Work

Optional Benefits (Opt‑In)

• EV Car Scheme (launching February 2026)

Additional Highlights

• Social events, incentives and competitions
• Life Insurance, Virtual GP & EAP

Life at Air IT

At Air IT, we’re proud of our supportive, ambitious and people‑first culture. We recognise achievement, invest in development and encourage everyone to bring their best self to work.

If you’re an experienced MSP Account Manager who enjoys building lasting client relationships and driving meaningful growth, we’d love to hear from you.

We are committed to fostering an inclusive, equitable and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities and experiences. If you require any adjustments during the recruitment process, please let us know.