Strategic Logistics CX Consultant

Maersk Line Limited; East Midlands; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Maersk in Derby seeks a Customer Experience Consultant to manage a portfolio of customers and coordinate end-to-end logistics. You will build trusted relationships, understand client requirements and drive service improvements across transport modes.

The role focuses on delivering high-quality customer experiences, collaborating with commercial and operations teams, and supporting digital solutions to enhance service delivery in a fast-paced, international environment.

Qualifications

• Experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment.
• Good understanding of shipping and logistics processes.
• Proactive, solution-oriented and able to own operational challenges.

Responsibilities

• Act as the primary point of contact for customers and build strong, trusted relationships.
• Understand customers’ businesses, service requirements and operational priorities.
• Identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring service levels are met.
• Take ownership of customer issues and drive timely resolution through stakeholder management.
• Collaborate with commercial, operational, logistics and global service teams.
• Provide internal stakeholders with visibility of service risks, trends and customer feedback.
• Support customers in adopting digital solutions and self-service capabilities.
• Lead customer experience and process improvement initiatives.
• Identify and support opportunities for automation.

Job description

Maersk in Derby seeks a Customer Experience Consultant to manage a portfolio of customers and coordinate end-to-end logistics. You will build trusted relationships, understand client requirements and drive service improvements across transport modes.

The role focuses on delivering high-quality customer experiences, collaborating with commercial and operations teams, and supporting digital solutions to enhance service delivery in a fast-paced, international environment.