Strategic Customer Experience Consultant in Logistics

Damco Spain SL; United Kingdom; Remote; GBP 28,000 - 40,000; Full time

Job summary

Maersk in Felixstowe is seeking a Customer Experience Consultant to join our team. You will work with customers, internal teams, and partners to deliver outstanding service and support end-to-end supply chain activities in a fast-paced setting.

You will handle time-critical enquiries, interpret operational data to improve outcomes, and participate in customer meetings as a primary contact for planning. The role offers development opportunities in a values-driven, inclusive global organization

Qualifications

• Customer-facing experience and empathy in challenging situations.
• Ability to communicate clearly across multiple channels.
• Strong relationship building with customers and internal teams.
• Proactive, solution-oriented with accountability for outcomes.
• Excellent organisation and ability to prioritise tasks.

Responsibilities

• Handle multi-channel customer enquiries to support end-to-end Supply Chain.
• Build and maintain relationships with customers, internal stakeholders and partners.
• Collaborate to resolve issues and deliver customer-focused solutions.
• Interpret and analyse operational data to support decision-making.
• Participate in customer meetings and act as a key contact for planning.
• Coordinate daily transport and planning, adapting to changing requirements.
• Keep customer and planning information accurate and up to date.
• Prioritise tasks to meet milestones and deadlines.

Job description

Maersk in Felixstowe is seeking a Customer Experience Consultant to join our team. You will work with customers, internal teams, and partners to deliver outstanding service and support end-to-end supply chain activities in a fast-paced setting.

You will handle time-critical enquiries, interpret operational data to improve outcomes, and participate in customer meetings as a primary contact for planning. The role offers development opportunities in a values-driven, inclusive global organization