Logistics Customer Experience Specialist

Maersk; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Maersk is seeking a Customer Experience Consultant in Derby to manage a portfolio of customers and coordinate end-to-end logistics across multiple modes and products. You will act as the primary contact, understand customer priorities and proactively drive service improvements in a fast-paced international environment.

You will monitor performance, resolve issues, and collaborate with commercial, operational, and global service teams while promoting digital solutions and self-service

Qualifications

• Have experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment.
• Have a good understanding of shipping and logistics processes.
• Demonstrate a genuine commitment to delivering outstanding customer experiences.
• Are proactive, solution-oriented and comfortable taking ownership of operational challenges.
• Build relationships easily and communicate effectively with customers and colleagues at all levels.
• Can manage multiple priorities while maintaining a clear focus on customer outcomes.
• Have a continuous-improvement mindset and are comfortable challenging existing ways of working.
• Are interested in digitalisation and identifying opportunities for automation.
• Thrive in a collaborative, international and fast-paced environment.
• Communicate confidently in written and spoken English.

Responsibilities

• Act as the primary point of contact for customers and build strong, trusted relationships.
• Understand customers' businesses, service requirements and operational priorities.
• Identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment lifecycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring that agreed service levels are achieved.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operational, logistics and global service teams.
• Provide internal stakeholders with visibility of service risks, trends and customer feedback.
• Support customers in adopting digital solutions and self-service capabilities.
• Lead customer experience and process improvement initiatives.
• Identify and support opportunities for automation.
• Share knowledge, best practices and customer insights with the wider team.

Skills

Customer-facing

Stakeholder management

Logistics knowledge

English proficiency

Problem solving

Job description

Maersk is seeking a Customer Experience Consultant in Derby to manage a portfolio of customers and coordinate end-to-end logistics across multiple modes and products. You will act as the primary contact, understand customer priorities and proactively drive service improvements in a fast-paced international environment.

You will monitor performance, resolve issues, and collaborate with commercial, operational, and global service teams while promoting digital solutions and self-service