Strategic Legal Operations & Resource Lead

Schillings; Greater London; Presencial; GBP 80.000 - 110.000; Jornada completa

Descripción de la vacante

Schillings in London is seeking an Operations & Resource Management Lead for the Legal team to oversee resourcing, data reporting and system administration. You will align fee earner allocation with capacity, develop workflows and lead improvement projects in a fast-paced, high-stakes environment.

You will partner with Legal Directors and Head of Fee Earning Operations & Resourcing, manage databases and subscriptions, and drive efficiency through technology and AI-enabled processes while

Formación

• Experience in resource management, workforce planning or a related area.
• Very strong organisational and planning skills, with the ability to prioritise competing demands and manage stakeholder expectations.
• Excellent verbal and written communication skills.
• Able to communicate confidently and professionally with senior stakeholders.
• Strong proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Exceptional attention to detail.
• Strong research, data analysis and reporting skills.
• Proactive in identifying opportunities to improve processes, efficiency and service delivery.
• Strong stakeholder management and relationship building skills.
• Highly proficient in working with technology platforms and systems.
• A keen interest in AI and emerging technologies, with the ability to identify and implement practical solutions that improve processes, efficiency and ways of working.
• Adaptable, flexible and able to thrive in a fast paced environment with competing priorities.
• Demonstrates strong critical thinking and problem solving skills.
• A collaborative team player who enjoys supporting others and delivering high quality outcomes.

Responsabilidades

• Lead the allocation and management of fee earners across matters, ensuring work is assigned based on skills, capacity, development goals and business needs.
• Oversee work allocation, utilisation, chargeable and non-chargeable hours, capacity planning and pipeline resourcing, proactively resolving conflicts, identifying over and under-utilisation, and providing data-driven insights and recommendations to stakeholders and line managers.
• Build strong relationships with lawyers to support career development, act as the subject matter expert for the resourcing platform, champion alternative resourcing solutions, and drive productivity, profitability and continuous improvement.
• Provide resourcing support across other practice groups and business areas as required, including cover during periods of absence, peak demand or operational need, and support workforce planning activities including leave management and leaver transitions.
• Act as a subject matter expert for the Resource Management platform, overseeing system administration, data management, feature testing, issue resolution, and continuous improvement.
• Deliver training on new releases, manage business-wide communications and updates, and prepare reports, research and presentations for stakeholders.
• Identify and address operational inefficiencies, recommending and implementing improvements to processes, systems and ways of working.
• Lead and support operational improvement projects, helping to embed new processes across Legal and the wider business while driving consistency and adoption.
• Work closely with the Head of Fee Earning Operations & Resourcing to conduct matter debriefs, share key learnings, and implement continuous improvements that enhance efficiency, service delivery and business performance.
• Lead the collection, maintenance and analysis of operational data and management information, ensuring high standards of accuracy and data quality.
• Monitor key metrics, identify trends, risks and opportunities, and provide meaningful insights and recommendations to support decision making.
• Produce regular reporting and analysis for stakeholders, proactively addressing data gaps and inconsistencies.
• Act as the primary point of contact for legal databases, software platforms and subscription services, managing vendor relationships, renewals, support requests and service delivery.
• Liaise with external suppliers and internal stakeholders, coordinate demonstrations and training sessions, manage user access and issue resolution, and oversee invoice processing and budget administration.
• Support the Legal leadership team with spend allocation, reporting and budget tracking, ensuring the effective and cost efficient use of technology and information resources across the team.
• Support the management of subcontractors and suppliers used by the Legal team, including onboarding, documentation, invoice and billing administration, record keeping, and day-to-day liaison with external providers.
• Build and maintain strong relationships with subcontractors globally, supporting fee earners in delivering excellent client service.
• Maintain accurate subcontractor records within the Resource Management platform, ensuring resources are correctly allocated, tracked and reported on.
• Provide operational and administrative support to the Legal team, including organising team events and offsites, supporting operations meetings, and managing ad hoc requests.
• Liaise with internal stakeholders, including Finance, on budget related matters, and proactively identify, develop and implement initiatives that improve team efficiency, effectiveness and ways of working.

Conocimientos

Resource management

Workforce planning

Stakeholder management

Microsoft Excel

PowerPoint

Data analysis

Project management

AI literacy

Herramientas

Resource Management platform

Microsoft Office

Descripción del empleo

Schillings in London is seeking an Operations & Resource Management Lead for the Legal team to oversee resourcing, data reporting and system administration. You will align fee earner allocation with capacity, develop workflows and lead improvement projects in a fast-paced, high-stakes environment.

You will partner with Legal Directors and Head of Fee Earning Operations & Resourcing, manage databases and subscriptions, and drive efficiency through technology and AI-enabled processes while