Strategic Lead, Complex Case Management (Social Housing)

MossCare St. Vincent's Housing Group Limited; Manchester; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Car allowance

Hybrid work

Pension scheme

Health cash plan

Life assurance

Wellbeing program

Learning & development

Equality & inclusion

Job summary

MossCare St. Vincent's Housing Group Limited in Manchester is seeking an accomplished Head of Complex Case Management to lead MSV’s most challenging property cases, ensuring a coordinated, high‑quality service while mitigating organisational risk.

You will provide strategic oversight of vulnerability, disrepair, legal action and regulatory compliance, build cross‑team partnerships across Property Care, Neighbourhoods and Corporate Services, and foster governance and continuous performance

Qualifications

• Proven track record of leading high-performing teams within social housing, property services or similar environment.
• Experience managing complex high-risk cases balancing customer needs, regulatory requirements and organisational risk.
• Strong knowledge of social housing regulation and landlord responsibilities.
• Excellent communication, influencing and relationship-building skills.
• Qualified or equivalent experience; CIH qualification desirable.
• Full driving licence and willingness to travel across the Northwest.

Responsibilities

• Lead and develop MSV's Complex Case Management service, driving a customer-focused approach to resolving high-risk and complex property cases.
• Provide strategic oversight of complex cases involving vulnerability, access challenges, legal action, disrepair, regulatory compliance and organisational risk.
• Ensure compliance with key legislation and regulatory requirements, including Awaab's Law, housing disrepair obligations, Consumer Standards and health and safety requirements.
• Lead MSV's approach to disrepair management and legal access enforcement, working with internal and external legal partners to protect customers and reduce organisational risk.
• Build strong partnerships across Property Care, Neighbourhoods, Compliance and Corporate Services, delivering effective governance, performance improvement and positive customer outcomes.

Job description

MossCare St. Vincent's Housing Group Limited in Manchester is seeking an accomplished Head of Complex Case Management to lead MSV’s most challenging property cases, ensuring a coordinated, high‑quality service while mitigating organisational risk.

You will provide strategic oversight of vulnerability, disrepair, legal action and regulatory compliance, build cross‑team partnerships across Property Care, Neighbourhoods and Corporate Services, and foster governance and continuous performance