Strategic Key Accounts Manager – Fire & Security

Mitie Group plc.; Leeds; On-site; GBP 55,000 - 82,000; Full time

Job summary

Mitie Group plc. is seeking a proactive Key Account Manager to drive revenue and strengthen relationships across the Fire & Security sector within a defined region.

You will develop client strategies, manage engagements, and ensure service excellence across key accounts with a focus on retention and growth. You will build long-term partnerships, monitor compliance, and coordinate cross-functional teams to deliver best-in-class services.

Qualifications

• Experience in the Fire & Security industry.
• Proven track record managing key accounts of all sizes.
• Strong client relationship and communication skills.
• Commercial awareness including P&L ownership and contract negotiations.
• Ability to work autonomously and as part of a team.
• Knowledge of fire alarm systems, CCTV, access control and compliance frameworks.

Responsibilities

• Develop and execute a client strategy for Key Accounts across the defined region.
• Lead engagement with Key Accounts to evolve them into National Accounts.
• Act as main point of contact for Key Accounts with focus on retention and growth.
• Conduct regular client reviews to ensure SLA compliance and contract renewal readiness.
• Review P&L performance and drive revenue growth and profitability.
• Identify upsell opportunities across fire and security services and project work.
• Negotiate contracts and pricing with support from leadership.
• Ensure service delivery meets client expectations and compliance standards.

Skills

Fire & Security industry experience

Key account management

Customer service excellence

P&L awareness

Contract negotiations

Client relationship management

Cross-functional collaboration

Job description

Mitie Group plc. is seeking a proactive Key Account Manager to drive revenue and strengthen relationships across the Fire & Security sector within a defined region.

You will develop client strategies, manage engagements, and ensure service excellence across key accounts with a focus on retention and growth. You will build long-term partnerships, monitor compliance, and coordinate cross-functional teams to deliver best-in-class services.