Strategic Key Account Manager, Fire & Security Growth

Mitie Group plc.; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mitie Group plc. seeks a senior Key Account Manager to drive revenue across a defined region and manage key accounts within the Fire & Security sector.

The role focuses on building relationships, retention, and growth of strategic accounts, ensuring long-term partnerships, compliance, and best-in-class delivery. The role blends expertise in fire and security systems, sales, service planning, and operational oversight to deliver a customer-centric approach and strengthen Mitie's footprint with

Qualifications

• Experience in the Fire & Security industry is essential.
• Proven track record managing key accounts of various sizes.
• Strong client relationship and communication skills.
• Experience in P&L ownership and contract negotiations.

Responsibilities

• Develop and execute a client strategy for all Mitie work streams.
• Lead engagement with Key Accounts and grow them to National Accounts.
• Be the main contact for Key Accounts, ensuring retention and satisfaction.
• Conduct regular client reviews for SLA, compliance, and renewals.
• Review P&L and drive revenue growth and efficiency.
• Identify upsell opportunities across fire and security services.
• Negotiate contracts, renewals, and long-term framework agreements.
• Provide forecasts, pipelines, and strategic account plans.
• Ensure service delivery meets client expectations and quality.
• Collaborate with Operations, Engineering, and Compliance teams.

Skills

Fire & Security industry

Key account management

Client relationship management

P&L ownership

Contract negotiations

Leadership

Job description

Mitie Group plc. seeks a senior Key Account Manager to drive revenue across a defined region and manage key accounts within the Fire & Security sector.

The role focuses on building relationships, retention, and growth of strategic accounts, ensuring long-term partnerships, compliance, and best-in-class delivery. The role blends expertise in fire and security systems, sales, service planning, and operational oversight to deliver a customer-centric approach and strengthen Mitie's footprint with