Strategic Key Account Manager – Fire & Security

Mitie Group plc.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Mitie Group plc. in the United Kingdom seeks a Key Account Manager focused on revenue growth across defined regional Key Accounts in the Fire & Security sector.

The role emphasizes building relationships, retention, and delivering compliant, best-in-class service. You will align client strategy with Mitie’s service streams, lead negotiations, monitor SLA performance, and ensure contractual renewals while coordinating with Operations, Engineering and Compliance teams.

Qualifications

• Experience in the Fire & Security industry.
• Customer service experience and ability to autonomously manage a range of key accounts.
• Proven track record managing key accounts of all sizes.
• Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control and compliance frameworks.
• Commercially astute with experience in P&L ownership, contract negotiations, and strategic planning.
• Excellent client relationship skills with the ability to communicate effectively with the leadership team.
• Team player capable of strengthening Mitie's footprint with new and existing customers.

Responsibilities

• Develop and execute a client strategy introducing all Key Accounts to all Mitie work streams.
• Lead increased engagement with Key Accounts to develop them into National Accounts.
• Be the main point of contact for Key Accounts; ensure retention and satisfaction.
• Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
• Review P&L performance and deliver revenue growth, profitability, and cost-to-serve efficiency.
• Identify upsell/cross-sell opportunities across fire and security services, monitoring, and project work.
• Undertake commercial negotiations, contract renewals, pricing strategy, and long-term framework agreements.
• Provide accurate forecasts, pipeline reporting, and strategic account plans.
• Ensure service delivery meets client expectations and drive compliant, high-quality delivery.
• Collaborate with Operations, Engineering and Compliance to maintain delivery excellence.
• Mobilise new contracts and manage risk plans for major sites.
• Maintain strong relationships across commercial, industrial, and public-sector environments.

Skills

Fire & Security industry experience

Key account management

Customer service excellence

P&L ownership experience

Contract negotiations

Leadership and mentoring

Job description

Mitie Group plc. in the United Kingdom seeks a Key Account Manager focused on revenue growth across defined regional Key Accounts in the Fire & Security sector.

The role emphasizes building relationships, retention, and delivering compliant, best-in-class service. You will align client strategy with Mitie’s service streams, lead negotiations, monitor SLA performance, and ensure contractual renewals while coordinating with Operations, Engineering and Compliance teams.