Strategic Key Account Manager - Fire Safety Services

Mitie Group plc.; Stourbridge; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Life Insurance

GP Helpline

Employee Assistance Program

Job summary

Mitie Group plc. is seeking a Service Key Account Manager based in Stourbridge to manage key client relationships within our fire protection services.

You will liaise with clients, coordinate with the service team and drive improvements across accounts to ensure high levels of satisfaction and delivery success. The role requires strong relationship-building and contract management skills, plus the ability to work closely with the service and remedials teams to secure accurate quotations and

Qualifications

• Previous experience within a Key Account Manager or similar role.
• Experience within the sprinkler industry is desirable but not essential.
• Strong understanding of service-based contracts and client management.
• Excellent communication and relationship-building skills.
• Strong organisational skills.

Responsibilities

• Liaising with clients and building sustainable relationships.
• Coordinate with the service team before client meetings.
• Provide feedback to the service team for improvements.
• Work with the remedials team to quote successfully.
• Provide reports to the Service Manager on account activity.
• Identify opportunities to improve client relationships and service.
• Ensure works are scheduled and delivered effectively.
• Monitor KPIs, response times and client satisfaction.
• Handle any other reasonable requests.

Skills

Key Account Manager experience

Relationship management

Communication skills

Organisational skills

Sprinkler industry knowledge

Job description

Mitie Group plc. is seeking a Service Key Account Manager based in Stourbridge to manage key client relationships within our fire protection services.

You will liaise with clients, coordinate with the service team and drive improvements across accounts to ensure high levels of satisfaction and delivery success. The role requires strong relationship-building and contract management skills, plus the ability to work closely with the service and remedials teams to secure accurate quotations and