Field Fire & Security Engineer - Customer Focused

Mitie Group plc.; Harrow; On-site; GBP 32,000 - 40,000; Full time

Job summary

Mitie Group plc is seeking an Engineer to maintain Fire and Security systems across the assigned area. You will contribute to a team delivering world-class customer service and be rewarded for excellence.

Key duties include maintaining systems in your area, responding to service calls, planning routine and reactive visits, communicating with customers, managing stock with support from your team leader, and attending training and engineering meetings.

Qualifications

• Technical background in electrical/electronic industry.
• Good knowledge of Fire and Security systems.
• Experience with front-line customer contact preferred.
• Excellent organisational skills.
• Professional and presentable demeanour, always.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from your team leader.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Skills

Electrical background

Fire and Security knowledge

Front-line customer contact

Organisational skills

Professional demeanour

Customer service

Job description

Mitie Group plc is seeking an Engineer to maintain Fire and Security systems across the assigned area. You will contribute to a team delivering world-class customer service and be rewarded for excellence.

Key duties include maintaining systems in your area, responding to service calls, planning routine and reactive visits, communicating with customers, managing stock with support from your team leader, and attending training and engineering meetings.