Strategic Key Account Manager - Global SaaS

The Portfolio Group; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software company in the UK is seeking a Key Account Manager to manage high-value client accounts. The role involves onboarding new clients, conducting regular health checks, and ensuring exceptional customer service throughout. The ideal candidate will have experience in account management, excellent communication skills, and a passion for delivering an outstanding client experience. The company offers various benefits, including enhanced holidays, private health care, and discounts on products. This is an exciting opportunity for career progression.

Benefits

Enhanced holidays

Private health care cover

Paid birthday leave

Discounted gym membership

Pension scheme contribution

Cycle 2 Work scheme

On-site gym

Qualifications

• Experienced in account management with a focus on client relations.
• Ability to communicate effectively with clients of varying technical abilities.
• Strong organizational discipline and initiative.

Responsibilities

• Manage multiple high-value accounts autonomously.
• Conduct onboarding calls and account management for new clients.
• Engage with accounts through health checks and service reviews.
• Resolve service issues and document client concerns.

Skills

Customer service experience

Account management experience

Excellent listening skills

Job description

A leading software company in the UK is seeking a Key Account Manager to manage high-value client accounts. The role involves onboarding new clients, conducting regular health checks, and ensuring exceptional customer service throughout. The ideal candidate will have experience in account management, excellent communication skills, and a passion for delivering an outstanding client experience. The company offers various benefits, including enhanced holidays, private health care, and discounts on products. This is an exciting opportunity for career progression.