Strategic Key Account Manager - Fire & Security Growth

Mitie Cleaning & Hygiene Services; Ipswich; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

Additional holidays

Job summary

Mitie is seeking a Key Account Manager to drive revenue across a defined region for Fire & Security key accounts. The role focuses on building relationships, retention, and growth, supporting client relationships, commercial performance, and service excellence to develop long‑term partnerships with compliance and best‑in‑class delivery.

The position blends system knowledge within fire and security sectors, sales, service planning, customer service and operational oversight, championing a

Qualifications

• Experience in the Fire & Security industry.
• Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
• Proven track record managing key accounts of all sizes.
• Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
• Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.

Responsibilities

• Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
• Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
• The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
• Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.
• Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.

Skills

Fire & Security exp

Key account management

Customer service

P&L ownership

Contract negotiations

Client relationships

Team player

Tools

Fire systems knowledge

CCTV/ Access control

Compliance frameworks

Job description

Mitie is seeking a Key Account Manager to drive revenue across a defined region for Fire & Security key accounts. The role focuses on building relationships, retention, and growth, supporting client relationships, commercial performance, and service excellence to develop long‑term partnerships with compliance and best‑in‑class delivery.

The position blends system knowledge within fire and security sectors, sales, service planning, customer service and operational oversight, championing a