Strategic Key Account Manager

phs Group plc; Reading; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Remote role

Car allowance

Pension

Life Assurance

Online GP

Employee discounts

ILM training

Holiday entitlement

Cycle to Work

Job summary

phs Group is seeking an experienced Strategic Key Account Manager to lead a portfolio of national accounts in the FM sector. This remote-based role covers nationwide travel and offers the chance to shape solutions that meet client objectives while delivering measurable value.

You'll build strong relationships with decision-makers, create bespoke plans, forecast performance, and work across Tenders, Marketing and Sales to grow revenue.

Qualifications

• Proven experience in B2B sales and account management.
• Experience managing large, strategic or national accounts.
• Strong commercial awareness and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Strong planning, forecasting and organisational skills.

Responsibilities

• Manage, develop and grow a portfolio of strategic key accounts within the FM sector.
• Develop an in-depth understanding of customer objectives, challenges and opportunities.
• Create and deliver bespoke account plans aligned with customer and business objectives.
• Identify opportunities for service expansion and revenue growth.
• Drive forecasting, pipeline management and performance analysis.
• Collaborate cross-functionally with Tenders, Marketing, Commercial, CS and Exec Support.

Skills

B2B sales

Account management

Strategic thinking

Negotiation

CRM proficiency

Remote work

Relationship building

Tools

Salesforce CRM

Job description

Strategic Key Account Manager - FM

Location: Remote Based (ideally South East) with Nationwide Travel Required
Company: phs Group

About the Role

At phs Group, we're looking for an experienced and commercially minded Strategic Key Account Manager to join our growing team, focused on the Facility Management (FM) sector.

This is an exciting opportunity to manage and develop a portfolio of strategic national accounts, helping our customers achieve their objectives through innovative hygiene and facility management solutions. As a trusted partner to your clients, you'll identify opportunities for growth, build long-term relationships, and deliver exceptional service while supporting phs Group's commitment to sustainability and operational excellence.

If you're a driven account management professional with a strong track record in B2B sales and relationship management, we'd love to hear from you.

Key Responsibilities

Strategic Account Management

• Manage, develop and grow a portfolio of strategic key accounts within the FM sector.
• Develop an in-depth understanding of customer objectives, challenges and opportunities.
• Build trusted relationships with key stakeholders and decision-makers.

Business Planning & Growth

• Create and deliver bespoke account plans aligned with both customer and business objectives.
• Identify opportunities for service expansion and revenue growth.
• Drive continuous improvement initiatives and innovative customer solutions.

Sales Forecasting & Performance Management

• Conduct accurate sales forecasting and pipeline management.
• Analyse account performance, trends and market opportunities.
• Use data and insights to support strategic decision-making and target achievement.

Cross-Functional Collaboration

• Work closely with internal teams including Tenders, Marketing, Commercial, Customer Service and Executive Support teams.
• Ensure a cohesive and customer-focused approach across all areas of the business.
• Support successful tender opportunities and contract renewals.

Relationship Management

• Build and maintain strong, long-lasting client relationships.
• Act as a strategic advisor to customers by providing tailored facility management and hygiene solutions.
• Deliver exceptional customer experiences and ongoing value.

Reporting & Analysis

• Produce and analyse account and sector performance reports.
• Identify opportunities, risks and emerging market trends.
• Provide regular business updates and recommendations to stakeholders.

About You

We are looking for someone who combines strategic thinking with excellent relationship-building and commercial skills.

You’ll Bring:

• Proven experience in B2B sales, account management or business development.
• Experience managing large, strategic or national customer accounts.
• Strong commercial awareness and negotiation skills.
• Excellent communication and stakeholder management abilities.
• Strong planning, forecasting and organisational skills.
• A proactive and self-motivated approach to work.
• Confidence working independently in a remote environment.
• Strong IT skills with experience using CRM systems.

Desirable:

• Experience working within the Facility Management sector.
• Knowledge of hygiene, workplace services or related industries.
• Salesforce CRM experience.

What We Offer

In return for your commitment and expertise, we offer:

• Competitive salary based on experience and OTE.
• Remote-based role with nationwide travel.
• Hire Car or Car Allowance
• No weekend or evening working.
• Monday to Friday, 40-hour working week.
• Access to an Online GP for you and your family.
• Employee discounts through phsPerks.com.
• Accredited ILM training and ongoing development opportunities.
• 23 days annual leave plus bank holidays (31 days total).
• Buy and Sell Holiday Scheme.
• Free onsite parking when attending company locations.
• Enhanced parental leave.
• 24-hour wellbeing and employee assistance helpline.
• Cycle to Work Scheme.
• Pension Scheme.
• Life Assurance.
• Additional employee benefits and rewards.

Why Join phs?

At phs Group, you'll be part of a supportive and forward-thinking organisation where your contribution genuinely matters. You'll have the opportunity to influence best practice, drive meaningful improvements and help deliver exceptional customer experiences across a nationally recognised business.

We are committed to creating an inclusive workplace where everyone can bring their authentic selves to work. Diversity, equality and inclusion are at the heart of our culture, and we actively support a working environment free from discrimination.

As the leading hygiene services provider across the UK, Ireland and Spain, our team of more than 3,000 colleagues delivers washroom, healthcare, floorcare and specialist services to over 120,000 customers, ranging from multinational organisations and major facilities management providers to healthcare establishments and local businesses.