Telesales Account Manager

PHS Group Limited; Fazeley; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Uncapped commission

Free parking onsite

31 days holiday

Online GP

ILM training

Pension scheme

Job summary

phs Group Limited is seeking a Telesales Account Manager to engage with existing business customers across the UK, understand their needs, and present the best solutions. The role focuses on selling contractual services and growing customer spend, with a supportive team and a guaranteed base plus uncapped commission.

The position offers great hours Monday to Friday, 9am–5pm, with no weekend or evening work, promoting a healthy work-life balance and ongoing development through training and ILM

Qualifications

• Telesales experience and a proven ability to build rapport with business customers.
• Excellent listening skills, ability to uncover needs and ask the right questions.
• Track record of selling contractual services and closing sales.

Responsibilities

• Call our existing business customers to understand needs and grow service adoption.
• Listen to queries or cancellations and provide solutions to retain business.
• Be the industry expert for customers, selling products consultatively.
• Manage inbound inquiries via phone and email and update CRM details.
• Achieve targets and KPIs for the contractual services sold (Healthcare, Floorcare, Washrooms, Air-care).

Skills

Telesales

Rapport building

Active listening

Questioning

Closing sales

CRM

Tools

CRM

Job description

Good news! If you're great at building rapport with business customers, and having brilliant discussions regarding their needs, you've just found the right career! Our working hours and the earning potential with our successful, secure company may be exactly what you're looking for…

We are phs Group, the leading hygiene service provider in the UK. We want a polite, reliable person to come and join our friendly sales team. To be successful here, consider these questions:

• Do you have Telesales experience?
• Are you good at building rapport?
• Are you great at listening, establishing needs and asking questions to provide the right solution?
• Have you got experience of selling contractual services?
• Are you organised and good at closing sales?

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during our 63 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

If so, this is a great place to work! You will be part of a supportive team, and the rewards continue to grow. Add to this uncapped commission and fabulous working hours Monday to Friday (no weekend or evening work). You will be appreciated here, and we recognise that work-life balance is important so there is no evening or weekend working. Most important for us is someone with honesty, integrity, and a positive can-do attitude. If you are reliable, determined, and have a great sales background, we would be delighted to meet you.

Your role as Telesales Account Manager with us at phs Group:

• Calling our existing business customers to understand their needs, providing the best solutions, and growing the number of services they have with us
• Listening to and understanding the cause of any queries or cancellations. Asking questions to provide solutions that support the customer and retain their valued business
• Being the industry expert for your customers, knowing / selling the products consultatively
• Account management (inbound calls / emails from your customers / updating details on the CRM)
• Achieving and working towards set targets and KPIs (daily, weekly, periodically). The contractual services we sell are for Healthcare, Floorcare, Washrooms and Air-care.

In return for your commitment and expertise as a Telesales Account Manager at phs Group…

• A guaranteed base salary of £26,975.00
• OTE £44,922.00
• Uncapped commission
• A rewarding bonus scheme and regular incentives
• Great working hours Monday to Friday 9am - 5pm, no weekend or evening working.
• An extensive induction programme, excellent ongoing training and development
• Online GP for you and your family
• We offer accredited ILM training through external and in-house training
• Apprenticeships and personal development opportunities for a great career with us
• Free parking onsite that will save you a fortune
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• 31 days holiday (inclusive of bank holidays), plus a 'Buy and Sell' holiday scheme
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…