Strategic IT Engagement Lead

Arete IR; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Arete IR seeks an Engagement Manager to lead client engagements and drive delivery across global teams. You will own engagement strategy, oversee direction, manage budgets and timelines, and mentor junior staff, ensuring alignment with KPIs and SLA requirements.

You will coordinate with CCC, guide security and IT discussions, and identify add-on opportunities to enhance client outcomes while maintaining strong governance and effectiveness.

Qualifications

• Minimum of 7 years conducting digital investigations or leading full-cycle incident response investigations for a major consulting firm or global IR company.
• Bachelor's degree in a computer science related discipline and 8+ years related experience or Master's Degree and 6+ years related experience or J.D. and 4+ years related experience.

Responsibilities

• Responds to Client, Counsel, Carrier (CCC) in accordance with KPIs and urgency of requests.
• Engagement Management (External): Leads the technical conversation and drive the direction and strategy of the engagement.
• Maintains accountability for accurate and timely password changes within 24 hours.
• Builds the strategy for success and deliver it.
• Assists client with developing and executing their recovery plans.
• Establishes priorities for their IT and Arete engagement personnel.
• Is the subject matter expert on various technologies, infrastructure, and engagement-specific items.
• Engagement Management (Internal): Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver.
• Monitors budget and team hours against allocated hours within the statement of work (SOW).
• Delivers to the Client on-time based on agreed upon SLA and/or as needed.
• Coaches and mentors junior team members.
• Proposes tactics and strategies that impact overall processes.
• May perform other duties as assigned by management.

Skills

Time management

Technical expertise

Teaching ability

Room-reading

Conflict handling

Client expectations

Mentoring

Security leadership

Network admin

Systems knowledge

Cybersecurity tools

Email platforms

IAM / Zero Trust

Disaster recovery

Firewall & VPN

Remote access

Enterprise architecture

Education

Bachelor's degree in CS

Tools

SIEM

Active Directory

M365

Google Workspace

Job description

Arete IR seeks an Engagement Manager to lead client engagements and drive delivery across global teams. You will own engagement strategy, oversee direction, manage budgets and timelines, and mentor junior staff, ensuring alignment with KPIs and SLA requirements.

You will coordinate with CCC, guide security and IT discussions, and identify add-on opportunities to enhance client outcomes while maintaining strong governance and effectiveness.