Senior IT Service Delivery Leader

Astreya; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Astreya is seeking a Service Delivery Senior Manager to lead diverse operations teams, manage client and employee expectations, and direct multi-discipline service delivery with clear communication and strong leadership.

You will establish objectives, monitor metrics, onboard and train personnel, drive improvements, and collaborate with Business Development and client partners to support growth and transition to higher value managed services.

Formación

• Bachelor’s degree (B.S/B.A) from college or university.
• 8+ years’ related experience and/or training; or equivalent.
• Proven track record delivering complex, high-profile IT projects.
• Strong leadership and ability to motivate and direct teams.
• Excellent analytical, organizational and communication skills.

Responsabilidades

• Provide leadership to diverse operations teams.
• Implement, monitor and report service delivery metrics to customers.
• Oversee onboarding, training, and service improvement activities.
• Drive internal and client meetings on delivery performance and quality.
• Ensure capacity planning reflects growth and project demand.
• Collaborate with Business Development and client partners for growth.

Educación

Bachelor’s degree (B.S/B.A) from college or university

8+ years’ related experience and/or training

Proven leadership and project management abilities

Strong analytical and communication skills

Ability to lead cross-functional teams

Descripción del empleo

Astreya is seeking a Service Delivery Senior Manager to lead diverse operations teams, manage client and employee expectations, and direct multi-discipline service delivery with clear communication and strong leadership.

You will establish objectives, monitor metrics, onboard and train personnel, drive improvements, and collaborate with Business Development and client partners to support growth and transition to higher value managed services.