Account Manager (Managed/Professional Services)

Wanstor Limited; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous time off

Continuous learning

Personal development days

Volunteer days

Team social events

Job summary

Wanstor Limited is seeking an Account Manager to own a portfolio of customers, drive growth and ensure maximum value from our cloud, security, managed services and AI offerings.

You will build strong relationships with stakeholders across accounts, lead strategic conversations, and work with internal teams to deliver high-quality service and renewals, maintaining revenue and client satisfaction in a hybrid working environment.

Qualifications

• Experience as Account Manager/Executive in MSP or IT services.
• Strong commercial awareness with a track record of growing and retaining accounts.
• Solid understanding of managed services, cloud, security, and modern workplace.
• Ability to engage with technical stakeholders even if not hands-on.
• Confident in leading customer conversations, including commercial and strategic discussions.
• Excellent communication and stakeholder management skills.
• Proactive ownership-driven mindset.

Responsibilities

• Own and develop a portfolio of customer accounts with revenue growth and retention.
• Build trusted relationships with key stakeholders across accounts.
• Identify upsell and cross-sell opportunities across managed services, projects, and solutions.
• Lead regular account reviews aligning services to customer goals.
• Work with delivery and technical teams to ensure high-quality customer experience.
• Manage commercial conversations including renewals, pricing, and contracts.
• Proactively spot risks and protect revenue and relationships.

Skills

Account management

Commercial awareness

Stakeholder management

Upsell and cross-sell

Relationship building

Strategic conversations

Job description

Account Manager (Managed/Professional Services)

Department: Sales & Solutions

Employment Type: Permanent - Full Time

Location: Hybrid

Description

We’re looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer.

You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities.

Acting as a trusted advisor, you’ll bring new ideas to customers, identify opportunities to expand and develop accounts, and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work.

It’s a consultative, commercially focused role where customer success and growth go hand in hand. You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.

What You'll Do

• Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
• Build strong, trusted relationships with key stakeholders across your accounts
• Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
• Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
• Work closely with internal delivery and technical teams to ensure a high-quality customer experience
• Manage commercial conversations including renewals, pricing, and contract discussions
• Proactively spot risks within accounts and take action to protect revenue and relationships

What You'll Need

• Proven experience in an Account Executive/Manager role within an MSP or IT services environment
• Strong commercial awareness with experience growing and retaining customer accounts
• A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
• Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
• Confidence in leading customer conversations, including commercial and strategic discussions
• Strong communication and stakeholder management skills
• A proactive, ownership-driven mindset

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organised throughout the year.