Strategic Internal Communications Lead for Change & Engagement

Croydon Council; Greater London; Hybrid; GBP 52,000 - 54,000; Full time

Job summary

Croydon Council is seeking a senior communications professional to lead internal communications and employee engagement across the organisation. You will provide strategic advice to directors, plan high-impact campaigns and support organisational change.

Based in Croydon, the role is permanent, full-time (36 hours) with hybrid working. You will create content across digital and traditional channels, measure outcomes and help bring our culture and values to life.

Qualifications

• Experience delivering campaigns that engage diverse audiences and achieve measurable outcomes.
• Ability to provide strategic advice to senior leaders and stakeholders.
• Excellent writing with strong attention to detail.
• Experience managing complex communications projects from planning to evaluation.
• Comfortable in a fast-paced environment with competing priorities.
• Creative thinker who engages audiences innovatively.
• Understanding of change communications and staff engagement best practice.
• Experience producing content across channels including video and digital platforms.
• Experience designing and delivering events and engagement activities.
• Strong political awareness and sound judgement for sensitive issues.

Responsibilities

• Developing and delivering creative communications and engagement campaigns.
• Providing strategic communications advice to directors, senior managers and project leads.
• Planning and delivering corporate staff events, webinars and engagement activities.
• Creating compelling content across digital and traditional channels, including video.
• Supporting organisational change and improvement programmes through effective and timely communication.
• Managing communications responses to corporate issues and reputational risks.
• Measuring and evaluating communications activity to improve outcomes and demonstrate impact.
• Supporting the Internal Communications Manager as a senior member of the team and helping to drive continuous improvement across the service.

Skills

Internal communications

Employee engagement

Corporate communications

Strategic advisory

Effective writing

Project management

Change communications

Content creation

Event planning

Video & digital content

Stakeholder management

Job description

Croydon Council is seeking a senior communications professional to lead internal communications and employee engagement across the organisation. You will provide strategic advice to directors, plan high-impact campaigns and support organisational change.

Based in Croydon, the role is permanent, full-time (36 hours) with hybrid working. You will create content across digital and traditional channels, measure outcomes and help bring our culture and values to life.