Senior Internal Communications Officer

Croydon Council; Greater London; Hybrid; GBP 52,000 - 54,000; Full time

Job summary

Croydon Council is seeking a senior communications professional to lead internal communications and employee engagement across the organisation. You will provide strategic advice to directors, plan high-impact campaigns and support organisational change.

Based in Croydon, the role is permanent, full-time (36 hours) with hybrid working. You will create content across digital and traditional channels, measure outcomes and help bring our culture and values to life.

Qualifications

• Experience delivering campaigns that engage diverse audiences and achieve measurable outcomes.
• Ability to provide strategic advice to senior leaders and stakeholders.
• Excellent writing with strong attention to detail.
• Experience managing complex communications projects from planning to evaluation.
• Comfortable in a fast-paced environment with competing priorities.
• Creative thinker who engages audiences innovatively.
• Understanding of change communications and staff engagement best practice.
• Experience producing content across channels including video and digital platforms.
• Experience designing and delivering events and engagement activities.
• Strong political awareness and sound judgement for sensitive issues.

Responsibilities

• Developing and delivering creative communications and engagement campaigns.
• Providing strategic communications advice to directors, senior managers and project leads.
• Planning and delivering corporate staff events, webinars and engagement activities.
• Creating compelling content across digital and traditional channels, including video.
• Supporting organisational change and improvement programmes through effective and timely communication.
• Managing communications responses to corporate issues and reputational risks.
• Measuring and evaluating communications activity to improve outcomes and demonstrate impact.
• Supporting the Internal Communications Manager as a senior member of the team and helping to drive continuous improvement across the service.

Skills

Internal communications

Employee engagement

Corporate communications

Strategic advisory

Effective writing

Project management

Change communications

Content creation

Event planning

Video & digital content

Stakeholder management

Job description

Job Description

Salary range: Grade 12 £51,738 £53,919 p.a. plus fantastic benefits

Contract: Permanent

Hours of work: 36 hours per week

Location: Croydon

This is an exciting opportunity to play a leading role in how we communicate with and engage more than 3,500 employees across Croydon Council. You'll help colleagues understand our priorities, support organisational change, celebrate success and build a strong, connected workforce.

Working at the heart of the organisation, you'll provide strategic communications advice to senior leaders, develop high-impact campaigns and lead corporate engagement activities that support the council's priorities and help bring our culture and values to life.

What you'll be doing

Key Responsibilities Include

• Developing and delivering creative communications and engagement campaigns
• Providing strategic communications advice to directors, senior managers and project leads
• Planning and delivering corporate staff events, webinars and engagement activities
• Creating compelling content across digital and traditional channels, including video
• Supporting organisational change and improvement programmes through effective and timely communication
• Managing communications responses to corporate issues and reputational risks
• Measuring and evaluating communications activity to improve outcomes and demonstrate impact
• Supporting the Internal Communications Manager as a senior member of the team and helping to drive continuous improvement across the service.

About you

You'll be an experienced communications professional with a track record of developing and delivering successful campaigns that engage diverse audiences and achieve measurable outcomes.

We're Looking For Someone Who

• Has substantial experience in internal communications, employee engagement or corporate communications
• Can provide confident strategic advice to senior leaders and stakeholders
• Is an outstanding writer with excellent attention to detail
• Has experience managing complex communications projects from planning through to evaluation
• Is comfortable working in a fast-paced environment and handling competing priorities
• Can think creatively, challenge constructively and identify innovative ways to engage audiences
• Understands change communications and staff engagement best practice
• Has experience producing content across a range of channels, including video and digital platforms
• Has experience designing and delivering events and engagement activities
• Brings strong political awareness and sound judgement when dealing with sensitive issues.

Why join us?

Croydon is London's largest borough by population and one of its most diverse. As we continue our improvement journey, effective communication and employee engagement have never been more important.

You'll join a friendly, supportive team that values creativity, collaboration and continuous learning. You'll have the opportunity to work on high-profile corporate projects, influence organisational culture and make a real difference to how our people experience work at Croydon Council.

Additional Information

This is a full-time position (36 hours per week), based in central Croydon under the council’s hybrid working policy.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key Business Plan Outcomes

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

The Successful candidate will be subject to a DBS check, if the role requires one.