Strategic Internal Account Manager for Cybersecurity

Exclusive Networks Limited; Alton; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement (24 days + BH)

Birthday off

Pension scheme matched

Cycle to work

Free parking

Gym membership

Maternity/paternity leave

Job summary

Exclusive Networks is looking for an Internal Account Manager in Alton to provide a single point of contact for a list of accounts and handle quotations within SLA times. You will assist with queries, seek opportunities to maximise deal size, and manage administrative tasks and renewals with the external sales team.

The role requires strong communication, customer service focus, and solid knowledge of Microsoft Office.

Qualifications

• Responsive and efficient
• Strong communication skills, with good telephone manner
• Commercially aware
• Attention to detail with good administrative skills
• Ability to learn quickly
• Holds strong relationships both internally and externally
• Takes responsibility for personal development with a strong desire to work to and surpass targets
• Knowledge of Microsoft Office (Excel & Word)
• To develop and maintain strong customer and supplier relationships that enhances and promotes the sales of Exclusive Networks portfolio

Responsibilities

• Provide a high level of customer service to Major Accounts as an internal resource dedicated resource issuing Quotations and processing Purchase orders as well as completing administrative tasks as and when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
• Drive attendance to Exclusive Networks event/webinars.
• Ensure that the CRM database in up to date with the correct Opportunity status etc.
• Assist and manage renewals business with a view to upsell and cross sell
• To provide support (both administrative & sales) to allocated external sales team member(s) with the end goal of helping to exceed targets and widen the range of Exclusive Networks services and solutions offered to customers.
• To own and manage the internal sales operational cycle by liaising with the key stakeholders on behalf of the account manager, in order to ensure smooth running of the sales cycle from preparation to deal completion.

Job description

Exclusive Networks is looking for an Internal Account Manager in Alton to provide a single point of contact for a list of accounts and handle quotations within SLA times. You will assist with queries, seek opportunities to maximise deal size, and manage administrative tasks and renewals with the external sales team.

The role requires strong communication, customer service focus, and solid knowledge of Microsoft Office.