Strategic Implementation Delivery Lead

System C; Oxford; On-site; GBP 100,000 - 150,000; Full time

Job summary

System C is recruiting a Head of Implementation Delivery to lead our implementation function and shape customer delivery across health and care technology programs. You will operate at strategic and operational levels, driving growth, change and measurable outcomes.

This senior role requires building capability, governance, and delivering consistent delivery excellence for complex programmes while collaborating with senior stakeholders to ensure successful customer outcomes.

Qualifications

• Significant leadership experience within implementation, professional services, technology delivery, or consulting environments.
• Strong strategic planning and operational leadership capability.
• Experience working with executive and senior leadership teams.
• Track record of scaling or transforming delivery functions.
• Strong commercial, financial and budget management expertise.
• Experience leading large and complex multidisciplinary teams.
• Excellent stakeholder management and communication skills.
• Ability to create clarity and direction in fast-moving, ambiguous environments.
• Desirable experience with social care systems or local authority technology.

Responsibilities

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs.
• Leading a large, multidisciplinary implementation organisation.
• Owning governance, methodologies, quality assurance, controls and continuous improvement.
• Building the capability and professional maturity of the Implementation function.
• Creating direction and accountability in complex or ambiguous situations.
• Driving delivery innovation, automation, tooling and management information improvements.
• Leading workforce planning, succession planning, coaching and organisational development.
• Managing resource planning and capacity to meet portfolio demand.
• Providing senior oversight of strategic and high-risk customer implementations.
• Supporting business planning, commercial decisions, bids and proposals.
• Driving service improvement and cross-functional transformation initiatives.
• Influencing senior stakeholders and strengthening collaboration across the wider organisation.

Skills

Strategic planning

Operational leadership

Executive stakeholder experience

Delivery function scaling

Budget management

Team leadership

Stakeholder communication

Clarity under ambiguity

Customer outcomes focus

Social care domain knowledge

Job description

System C is recruiting a Head of Implementation Delivery to lead our implementation function and shape customer delivery across health and care technology programs. You will operate at strategic and operational levels, driving growth, change and measurable outcomes.

This senior role requires building capability, governance, and delivering consistent delivery excellence for complex programmes while collaborating with senior stakeholders to ensure successful customer outcomes.