Strategic Implementation Lead, Managed Services

Queen Square Recruitment; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

Queen Square Recruitment is looking for an experienced Implementation Lead to manage end-to-end delivery and operational readiness in complex managed services. In this role, you will collaborate across engineering, operations, and support teams, ensuring solutions are delivered successfully while managing compliance and stability.

The ideal candidate will have a strong background in Managed Services Operations, knowledge of ITIL frameworks, and experience with IT infrastructure and application lifecycle management. Skills in stakeholder management and troubleshooting are essential.

Qualifications

• Strong experience within Managed Services Operations (MSO) environments.
• Proven track record delivering complex IT and infrastructure programmes.
• Experience managing routes-to-live and operational readiness activities.

Responsibilities

• Own the end-to-end delivery lifecycle from planning through to deployment.
• Drive routes-to-live, service readiness, and operational transition activities.
• Manage incident, problem, and change processes throughout delivery.

Skills

Delivery lifecycle management

Stakeholder management

ITIL knowledge

Troubleshooting skills

DevOps practices

Education

ITIL certification

Tools

ServiceNow

Jira

Job description

Queen Square Recruitment is looking for an experienced Implementation Lead to manage end-to-end delivery and operational readiness in complex managed services. In this role, you will collaborate across engineering, operations, and support teams, ensuring solutions are delivered successfully while managing compliance and stability.

The ideal candidate will have a strong background in Managed Services Operations, knowledge of ITIL frameworks, and experience with IT infrastructure and application lifecycle management. Skills in stakeholder management and troubleshooting are essential.