Strategic Housing Contracts Lead – Mobilisation & Governance

Civic Recruitment Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Civic Recruitment Limited is seeking a candidate for a 3-month contract with Southern Housing to lead contract mobilisation and governance for property and housing management. The post holder will drive new business opportunities, manage relationships with partners and ensure value for money.

Responsibilities include due diligence, KPI reporting, risk reviews and maintaining high governance standards while coordinating cross‑team delivery to achieve excellent customer outcomes.

Qualifications

• Proven experience in housing, residential property or property management.
• Experience developing strategic relationships with clients, landlords or external partners.
• Strong contract management, governance, quality assurance and risk management.
• Experience developing and managing performance frameworks, KPIs and management information.
• Establishing systems to maximise contract performance and value.
• Knowledge of regulatory framework for Registered Providers.
• Strong financial and numerical skills with ability to demonstrate value for money.
• Excellent written and verbal communication and report writing.
• Negotiation, influencing and conflict-resolution skills.
• Ability to analyse complex issues and take ownership of outcomes.
• Highly organized with attention to detail and meeting deadlines.
• Ability to work collaboratively across departments and with external partners.
• Self-motivated, flexible under pressure with minimal supervision.
• Strong leadership and relationship-building skills with commitment to customer service.

Responsibilities

• Lead mobilisation and transition of new property and housing management contracts.
• Coordinate due diligence, feasibility assessments, risk reviews and recommendations for new opportunities.
• Develop and maintain strategic relationships with Property Investment Partners, Superior Landlords and Managing Agents.
• Ensure contractual obligations, performance standards, KPIs and reporting requirements are met.
• Establish governance, contract management, quality assurance and financial controls.
• Coordinate service delivery teams to meet contractual requirements and service standards.
• Monitor performance through data, KPIs, audits and management information, addressing underperformance.
• Oversee contract variations, decisions, risks, Heads of Terms and management agreements.
• Identify opportunities to improve services, processes, systems and value from commercial relationships.
• Act as the lead relationship between clients and internal service delivery teams, escalating issues where required.
• Prepare and present reports, recommendations and performance information to senior management, committees and boards.
• Work collaboratively across Property, Compliance, Asset Management, Home Ownership and Neighbourhoods to deliver excellent services.
• Support continuous improvement, effective change management and excellent customer outcomes.
• Lead and motivate colleagues and promote Southern Housing’s HEART values and commitment to Equality, Diversity & Inclusion, Health & Safety and compliance.

Skills

Contract management

Governance

KPIs

Performance management

Stakeholder management

Negotiation

Leadership

Analytical thinking

Documentation & reporting

Team coordination

Change management

Value for money

Education

Professional membership desirable

Job description

Civic Recruitment Limited is seeking a candidate for a 3-month contract with Southern Housing to lead contract mobilisation and governance for property and housing management. The post holder will drive new business opportunities, manage relationships with partners and ensure value for money.

Responsibilities include due diligence, KPI reporting, risk reviews and maintaining high governance standards while coordinating cross‑team delivery to achieve excellent customer outcomes.