Strategic Housing Operations Lead - 6-Month Contract

Civic Recruitment Limited; Dover; On-site; GBP 45,000 - 60,000; Full time

Job summary

Civic Recruitment Limited is seeking an experienced Housing Management and Income Recovery lead for a 6-month contract with a London local authority. You will oversee temporary accommodation management, maximise rental income, ensure statutory compliance, council policy alignment, and drive service improvement and value for money to achieve positive outcomes for households.

The role requires managing contracts with accommodation providers, building partnerships with internal teams and external

Qualifications

• A degree-level qualification or equivalent professional experience in a relevant field.
• A management qualification or significant management experience in housing, homelessness, or a related service area.
• Evidence of ongoing professional development in housing management, homelessness, income recovery, or leadership.

Responsibilities

• Oversee the Housing Management and Income Recovery Service to meet operational and strategic goals.
• Manage the Council's temporary accommodation portfolio, ensuring alignment with legislation, policy, and best practices.
• Lead initiatives for rental income collection, arrears prevention, and income maximization.
• Monitor service performance and implement plans to enhance efficiency, quality, and customer satisfaction.
• Manage contracts and relationships with accommodation providers and contractors to ensure compliance and value for money.
• Cultivate effective partnerships with internal departments, landlords, support agencies, and external partners.
• Extensive experience in managing housing services, temporary accommodation, homelessness, or income recovery.
• Proven leadership and management experience within a housing or local authority setting.
• Demonstrated expertise in rental income collection, arrears recovery, and income maximization.
• Experience in managing contracts and working with external providers.
• Proficiency in handling complex housing management, homelessness, and tenancy-related issues.

Skills

Housing management

Income recovery

Leadership

Contract management

Education

Degree-level qualification

Management qualification

Job description

Civic Recruitment Limited is seeking an experienced Housing Management and Income Recovery lead for a 6-month contract with a London local authority. You will oversee temporary accommodation management, maximise rental income, ensure statutory compliance, council policy alignment, and drive service improvement and value for money to achieve positive outcomes for households.

The role requires managing contracts with accommodation providers, building partnerships with internal teams and external