Strategic Homelessness Prevention Lead

North East Combined Authority; North Tyneside; On-site; GBP 45,000 - 65,000; Full time

Job summary

North Tyneside Council is seeking an experienced manager to lead the Homeless Prevention Assessments Team. The role focuses on ensuring statutory duties are met, delivering a timely, high-quality service and robust decision-making within a busy, statutory environment.

You will drive performance, support staff development, and use data and case intelligence to reduce reliance on temporary accommodation while safeguarding customers. Fixed-term contract for 12 months.

Qualifications

• Strong knowledge and practical application of homelessness legislation and statutory guidance.
• Experience of managing homelessness assessment, prevention or housing options services.
• Strong case and performance management skills.
• Ability to use data and case intelligence to improve performance and service delivery.
• Experience of leading, supporting and developing employees within a demanding operational environment.
• Sound judgement in complex cases, including vulnerability and safeguarding.
• Understanding of the relationship between homelessness prevention, case progression and temporary accommodation demand.

Responsibilities

• Provide clear leadership to the Homeless Prevention Assessments Team and oversee caseloads and performance.
• Ensure decisions are robust, timely and compliant with homelessness legislation and local policy.
• Support officers to use prevention and relief duties effectively and remove barriers to case progression.
• Use performance information and quality assurance to understand demand drivers and improve outcomes.
• Lead, challenge and develop staff while learning from complaints and case audits to drive service improvements.

Skills

Leadership

Case management

Data analysis

Performance management

People development

Judgement under pressure

Policy & guidance

Job description

North Tyneside Council is seeking an experienced manager to lead the Homeless Prevention Assessments Team. The role focuses on ensuring statutory duties are met, delivering a timely, high-quality service and robust decision-making within a busy, statutory environment.

You will drive performance, support staff development, and use data and case intelligence to reduce reliance on temporary accommodation while safeguarding customers. Fixed-term contract for 12 months.