Strategic Global Accounts CS Lead

Sedna; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Sedna is seeking an Enterprise Customer Success Manager to own Sedna's most valuable client relationships. You will manage Premier and Strategic accounts globally, build executive-level connections, and drive renewal strategies with Sales.

This role emphasizes proactive risk management and strategic account planning. You will lead cross-functional coordination with Education, Support, and Product to ensure successful onboarding and ongoing customer value.

Qualifications

• Experience managing high-value B2B accounts and executive relationships.
• Ability to co-own renewal and expansion with Sales.
• Strong CRM and data-driven account management skills.

Responsibilities

• Own a named portfolio of Premier and Strategic accounts globally.
• Build executive relationships and conduct quarterly business reviews.
• Develop and execute success plans tied to customer outcomes.
• Lead renewal preparation and collaboration with the AE.
• Monitor account health and surface renewal risks early.
• Coordinate with Education, Support, and Product teams for onboarding and feedback.

Skills

Executive relationships

Renewal strategy

Portfolio management

Cross-functional collaboration

CRM familiarity

Tools

Salesforce

Mixpanel

Snowflake

Job description

Sedna is seeking an Enterprise Customer Success Manager to own Sedna's most valuable client relationships. You will manage Premier and Strategic accounts globally, build executive-level connections, and drive renewal strategies with Sales.

This role emphasizes proactive risk management and strategic account planning. You will lead cross-functional coordination with Education, Support, and Product to ensure successful onboarding and ongoing customer value.