Strategic Enterprise Client Success Consultant

PowerToFly; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Visa is seeking a ClientSuccess Consultant to join our London team. In this role you are a B2B, client-facing individual contributor who ensures customers realise maximum value from the Pismo SaaS platform for card payments and core banking, driving adoption and satisfaction.

You will build executive-level relationships, provide data-driven guidance, run regular reviews, and coordinate cross-functional support to optimise platform usage and business outcomes.

Qualifications

• 7 years’ experience in customer success, consulting or technical account management.
• Strong technical understanding of payment card processing, major networks, and core banking systems.
• Experience in project management, solution deployment and client training.
• Able to present complex solutions to audiences across organisational levels in business language.
• Experience in building client relationships and trust-based relationships.
• Excellent stakeholder management and problem-solving skills.
• Detail-oriented with strong written and verbal communication.
• Structured and analytical thinking with data-driven strategies.
• Innovative, AI-first mindset and openness to change.
• Bachelor’s degree in Business, Computer Science or related field.

Responsibilities

• Serve as the primary point of contact for post-implementation clients and manage relationships.
• Provide guidance on platform features, payments processing and core banking operations.
• Conduct regular trainings, check-ins and business reviews to maximise platform value.
• Coordinate with internal teams to resolve client challenges promptly.
• Develop tailored solutions, run executive reviews and drive user adoption and retention.
• Document best practices and influence internal processes to improve experience.

Skills

Customer success

Technical account management

Project management

Stakeholder management

Data-driven analytics

Communication

Education

Bachelor's degree in Business

Tools

AWS

Azure

Google Cloud

CRM systems

Job description

Visa is seeking a ClientSuccess Consultant to join our London team. In this role you are a B2B, client-facing individual contributor who ensures customers realise maximum value from the Pismo SaaS platform for card payments and core banking, driving adoption and satisfaction.

You will build executive-level relationships, provide data-driven guidance, run regular reviews, and coordinate cross-functional support to optimise platform usage and business outcomes.