Consultant, Client Success

Pismo; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology firm in Greater London is seeking a Client Engagement Manager. This role involves serving as the primary contact for clients, providing guidance on payment processing and banking operations. The ideal candidate has at least 7 years of experience in customer success and a strong understanding of card payment systems. The company offers a full-time employment opportunity with a hybrid work model, requiring some in-office days, to ensure effective client relationships and support.

Qualifications

• Minimum 7 years in customer success, consulting, or account management.
• Strong understanding of payment card processing and core banking systems.
• Experience in program management and client training.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain relationships with client stakeholders.
• Monitor customer health metrics and drive user adoption.

Skills

Customer Success Management

Technical Account Management

Stakeholder Management

Problem Solving

Analytical Skills

Education

Bachelor’s degree in business or Computer Science

Job description

About Pismo

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. Pismo helps customers innovate and build the next generation of banking and payment solutions. In 2024, Pismo joined Visa.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology. The cloud‑based platform empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

Job Description

Client Engagement & Relationship Management

• Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
• Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
• Establish and nurture relationships at the C‑level within enterprise organizations.

Technical & Operational Excellence

• Provide expert guidance on platform features, card payment processing, and core banking operations.
• Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers are fully equipped to maximise platform value.
• Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.

Customer Success Delivery

• Develop a deep understanding of each customer’s business and industry to deliver tailored solutions and advice.
• Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
• Act as a customer advocate within the company, representing client feedback and needs.
• Monitor customer health metrics and usage data to proactively identify risks and opportunities.
• Develop and execute strategies to drive user adoption, satisfaction, and retention.

Process Improvement & Best Practices

• Document and share best practices and success stories with clients and internal teams.
• Influence and implement new internal processes to improve overall experience and organizational efficiency.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Minimum 7 years’ experience in customer success, consulting, or technical account management, ideally within SaaS, card payments, core banking, or a hyper‑growth B2B environment.
• Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
• Experience in programme management, solution deployment, and client training.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Analytical mindset with the ability to interpret data and drive actionable insights.
• Structured and critical thinking, with a strong focus on strategy and results.
• Detail‑oriented, with strong analytical, writing, and communication skills.
• Innovative and receptive to change.
• Bachelor’s degree in business, Computer Science, or a related field.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting