VP, Strategic Customer Success & Growth

Sapiens

Greater London

Hybrid

GBP 120,000 - 180,000

Full time

14 days+

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Job summary

Sapiens is seeking a VP, Customer Success Manager in London to own the senior relationships for strategic insurance clients. You will align Support, Delivery and Sales, drive retention and revenue growth, and lead executive reviews to showcase value and ROI.

Hybrid work model with a London base supports senior leadership and cross-functional collaboration. You will own renewal strategies, identify expansion opportunities, and elevate account health while ensuring one unified customer

Qualifications

8+ years of experience in Customer Success, delivery, or sales with strategic or named accounts.
Experience with cloud-native or SaaS delivery and managed solutions.
Strong executive presence and ability to communicate at C-suite level.
Ability to articulate value and ROI in insurance terms.
Proven track record of retention and expansion outcomes on named accounts.

Responsibilities

Own senior relationships for strategic insurance accounts, understanding each customer's business and priorities.
Own account health and growth plans; communicate health to internal teams and customers.
Lead executive business reviews: prepare, deliver, demonstrate value, follow through.
Drive product adoption and provide insights on new products and features.
Build renewal-ready value cases; identify and hand expansion opportunities to Sales.