Strategic Enterprise Account Lead

Mangopay UK Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Mangopay UK Limited is seeking a Principal Strategic Account Manager to own a portfolio of Enterprise accounts and act as the primary contact for strategic customers.

You will build trusted relationships with senior stakeholders, develop account plans to drive retention and revenue growth, and collaborate with Sales, Product, Operations, and Support to deliver a seamless customer experience across the business. This role offers cross-border opportunities within Mangopay's European network.

Qualifications

• 7+ years of experience in Customer Success, Account Management or Sales.
• Proven experience managing Enterprise or complex accounts.
• Strong commercial mindset with a track record of driving growth and retention.
• Excellent communication and stakeholder management skills.
• Ability to translate customer needs into actionable insights internally.
• Comfortable working in a fast-paced, cross-functional environment.

Responsibilities

• Own and manage a portfolio of Enterprise customers, acting as their primary point of contact.
• Build strong, trusted relationships with key stakeholders and decision-makers.
• Develop and execute account plans to drive retention, growth, and product adoption.
• Identify expansion opportunities and lead on driving revenue growth.
• Lead regular business reviews and strategic discussions with customers.
• Proactively monitor account health and mitigate risks.
• Advocate for customer needs internally, influencing product and process improvements.
• Collaborate cross-functionally to deliver a best-in-class customer experience.

Skills

Enterprise accounts

Account management

Sales

Stakeholder management

Growth strategy

Communication skills

Cross-functional collaboration

Job description

Mangopay UK Limited is seeking a Principal Strategic Account Manager to own a portfolio of Enterprise accounts and act as the primary contact for strategic customers.

You will build trusted relationships with senior stakeholders, develop account plans to drive retention and revenue growth, and collaborate with Sales, Product, Operations, and Support to deliver a seamless customer experience across the business. This role offers cross-border opportunities within Mangopay's European network.