Enterprise Strategic Account Leader - Fintech Growth

Mangopay; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Mangopay is seeking a Principal Strategic Account Manager to own a portfolio of Enterprise accounts and act as the strategic partner driving growth and long-term value. This role requires deep product understanding and the ability to translate customer needs into actionable internal insights.

You will collaborate with Sales, Product, Operations and Support to deliver a seamless, high-impact customer experience, representing the voice of the customer and shaping product direction across the

Qualifications

• 7+ years of experience in Customer Success, Account Management or Sales.
• Proven experience managing Enterprise or complex accounts.
• Strong commercial mindset with a track record of driving growth and retention.
• Excellent communication and stakeholder management skills.
• Ability to translate customer needs into actionable insights internally.
• Comfortable working in a fast‑paced, cross‑functional environment.

Responsibilities

• Own and manage a portfolio of Enterprise customers, acting as their primary point of contact.
• Build strong, trusted relationships with key stakeholders and decision-makers.
• Develop and execute account plans to drive retention, growth, and product adoption.
• Identify expansion opportunities and lead on driving revenue growth.
• Lead regular business reviews and strategic discussions with customers.
• Proactively monitor account health and mitigate risks.
• Advocate for customer needs internally, influencing product and process improvements.
• Collaborate cross-functionally to deliver a best-in-class customer experience.

Skills

Customer Success

Account Management

Sales

Enterprise Accounts

Stakeholder Management

Growth Strategy

Communication

Job description

Mangopay is seeking a Principal Strategic Account Manager to own a portfolio of Enterprise accounts and act as the strategic partner driving growth and long-term value. This role requires deep product understanding and the ability to translate customer needs into actionable internal insights.

You will collaborate with Sales, Product, Operations and Support to deliver a seamless, high-impact customer experience, representing the voice of the customer and shaping product direction across the