Strategic Engagement Lead - Enterprise AI (Remote)

LangChain, Inc.; Greater London; Remote; GBP 90,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

In-office meals on days worked

Job summary

LangChain, Inc. is seeking an Engagement Manager to lead multiple technical engagements for enterprise customers.

You will be the primary client contact, coordinating cross-functional teams to deliver successful Professional Services projects with a strong emphasis on outcomes and value. You will work in a fast-paced startup environment, shaping processes, and collaborating with AI engineers, solution architects, and sales to drive time-to-value for customers.

Qualifications

• 5+ years in engagement or project management, preferably technical/software
• Proven ability to manage multiple concurrent engagements and maintain quality
• Experience with enterprise customers and customer-facing communication
• Able to coordinate cross-functional teams and manage resource allocation
• Familiarity with project management tools (Linear/Jira/Asana) and scope change management
• Thrives in fast-paced, ambiguous environments and demonstrates strong communication

Responsibilities

• Manage full engagement lifecycle from SOW review to closeout
• Serve as primary customer contact; deliver status updates and manage expectations
• Handle 5–8 concurrent engagements while maintaining quality and deadlines
• Coordinate with solution architects, AI engineers, sales, support, enablement, product/engineering
• Identify risks, track issues, and ensure deliverables meet standards

Skills

Engagement management

Stakeholder management

Cross-functional leadership

Project management tools

Communication

Startup mindset

Risk management

Education

PMP certification (Nice to Have)

Tools

Linear

Jira

Asana

Job description

LangChain, Inc. is seeking an Engagement Manager to lead multiple technical engagements for enterprise customers.

You will be the primary client contact, coordinating cross-functional teams to deliver successful Professional Services projects with a strong emphasis on outcomes and value. You will work in a fast-paced startup environment, shaping processes, and collaborating with AI engineers, solution architects, and sales to drive time-to-value for customers.