AI Engagement Manager – Enterprise Solutions

Wwshemi; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Meals on in-office days (US)

Job summary

LangChain is seeking an Engagement Manager for its Professional Services team in London. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary client contact and coordinating cross-functional teams to deliver high-quality outcomes.

This role offers direct impact on customer success and opportunities to shape delivery processes while working with LangChain technologies.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Managed multiple concurrent engagements and maintained high quality across all of them.
• Experience with enterprise customers and leading customer-facing communication.
• Coordinated cross-functional teams (engineers, architects, product) and managed resources.
• Familiar with project management tools such as Linear, Jira, Asana, or similar.
• Handled scope changes and complex stakeholder dynamics.
• Start-up DNA: thrives in fast-paced, ambiguous environments and takes initiative.
• Excellent, direct communication with technical teams and executives.

Responsibilities

• Engagement Lifecycle Management: manage full lifecycle from SOW review to closeout, including planning and risk management.
• Customer Communication & Relationship Management: primary client contact, provide status updates, manage expectations.
• Multi-Engagement Management: handle 5-8 concurrent engagements with quality and deadlines.
• Cross-Functional Coordination: work with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering.
• Risk & Issue Management: identify risks, develop mitigations, track resolution, ensure quality standards.

Tools

Jira

Asana

Linear

Job description

LangChain is seeking an Engagement Manager for its Professional Services team in London. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary client contact and coordinating cross-functional teams to deliver high-quality outcomes.

This role offers direct impact on customer success and opportunities to shape delivery processes while working with LangChain technologies.