Enterprise AI Engagement Manager

LangChain; Greater London; Remote; GBP 112,000 - 157,000; Full time

Benefits offered by this job

Medical coverage

Flexible vacation

401(k)

Job summary

LangChain is seeking an Engagement Manager to join its Professional Services team. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary contact and coordinating cross-functional teams to deliver outcomes.

The role offers direct impact on customer success and the chance to work with cutting-edge AI technology in a collaborative, engineering-driven culture.

Qualifications

• 5+ years of engagement or project management experience, preferably with technical or software engagements.
• Experience managing multiple concurrent engagements and maintaining high quality.
• Strong experience with enterprise customers and customer-facing communication.
• Coordinated cross-functional teams — engineers, architects, product — and managed resources.
• Familiar with project management tools such as Jira, Asana, Linear, or similar.
• Experience with scope change management and stakeholder dynamics.
• Startup DNA: thrives in fast-paced, ambiguous environments and takes initiative.
• Clear, direct communicator with technical teams and executives.

Responsibilities

• Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff.
• Serve as the primary customer contact — deliver status updates, manage expectations, handle escalations, and negotiate scope changes.
• Manage 5–8 concurrent technical engagements while maintaining quality and deadlines.
• Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation.
• Proactively identify risks and issues, implement mitigation strategies, track resolution, ensure deliverables meet standards.

Skills

Engagement management

Cross-functional leadership

Enterprise client handling

Communication skills

Startup mindset

Tools

Jira

Asana

Linear

Job description

LangChain is seeking an Engagement Manager to join its Professional Services team. You will manage multiple concurrent technical engagements for enterprise customers, serving as the primary contact and coordinating cross-functional teams to deliver outcomes.

The role offers direct impact on customer success and the chance to work with cutting-edge AI technology in a collaborative, engineering-driven culture.