Strategic EMEA Aircraft Engine Customer Manager

Pratt & Whitney; Chandler's Ford; On-site; GBP 60,000 - 90,000; Full time

Job summary

Pratt & Whitney in the UK is seeking an experienced Customer Services Manager to serve as the single point of contact for EMEA engine repair/overhaul projects. You will manage relationships, strategy, and commercial aspects across network shops and customers.

The role requires 5+ years in aviation account management, strong negotiation skills, and a technical background in engineering or aircraft maintenance. Occasional travel within the EMEA region is expected.

Qualifications

• 5+ years of customer account management experience in aviation.
• Experience with aircraft gas turbine engines is desirable.
• Strong commercial negotiation experience with customers.
• Technical background in engineering or aircraft maintenance is useful.
• Excellent communication and interpersonal skills; trusted with senior management.
• Willingness to travel within the EMEA region.

Responsibilities

• Serve as single point of contact for EMEA customers whose engines are in repair or overhaul.
• Define event strategies upfront and manage costings and commercial offerings.
• Build and maintain relationships across all levels to meet customer needs.
• Communicate project status reports, cost estimates, invoices, and shipping docs.
• Coordinate meetings and documentation with service centers and customers.
• Ensure contractual terms are respected and analyze projects for business needs.
• Manage project margins, profitability, and customer satisfaction (MFA).
• Oversee account credit and payments; balance operations with company goals.
• Support customer visits on-site and at service centers.

Skills

Account management

Aviation industry

English fluency

Relationship building

Education

Postgraduate business qualification

Job description

Pratt & Whitney in the UK is seeking an experienced Customer Services Manager to serve as the single point of contact for EMEA engine repair/overhaul projects. You will manage relationships, strategy, and commercial aspects across network shops and customers.

The role requires 5+ years in aviation account management, strong negotiation skills, and a technical background in engineering or aircraft maintenance. Occasional travel within the EMEA region is expected.