Operational Customer Account Manager

Pursuit Aerospace; Barrowford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Pursuit Aerospace in Barrowford, United Kingdom, is seeking an experienced Account Manager to act as the primary liaison between the customer and our manufacturing operations. You will oversee strategic accounts, align production schedules with customer requirements, and drive operational excellence to meet service, quality, and delivery targets.

The role requires relationship-building, strong organisation, and the ability to work across engineering, estimation, and operations.

Qualifications

• Experience in aviation/aerospace manufacturing is required.
• Proven ability to manage strategic customer accounts.
• Strong communication and problem-solving skills.

Responsibilities

• Maintain relationships with key customers and drive customer satisfaction.
• Coordinate with Engineering and Estimating to ensure timely quotations.
• Monitor KPI performance and report to stakeholders.
• Resolve contractual issues and ensure on-time delivery.
• Lead cost recovery and payment follow-ups as needed.

Skills

Relationship building

Account management

Strategic planning

Customer engagement

Job description

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

Role Profile

Reporting to the Business Unit Leader, the account manager serves as the key liaison between the customer and the internal manufacturing operations. This role is responsible for managing strategic customer accounts, ensuring production schedules align with customer requirements, and driving operational excellence to meet service, quality, and delivery targets. The ideal candidate combines strong relationship-building skills with a deep understanding of manufacturing processes and operational workflows.

Key Accountabilities and Responsibilities

• Promote and participate in a proactive, positive Environment, Health & Safety (EHS) culture across the site.
• Develop and maintain strong relationships with key customers through regular, professional engagement.
• Serve as the primary liaison between the business and assigned customer accounts, ensuring clear communication and issue resolution.
• Collaborate with Engineering and Estimating teams to ensure quotations are accurate, compliant, and delivered to customers in a timely manner.
• Coordinate with functional and operational leaders to resolve contractual issues that could impact the business's ability to meet its objectives.
• Work closely with operations teams to manage and mitigate risks associated with late deliveries or potential contractual liabilities.
• Monitor account performance and health, preparing and presenting regular KPI reports to internal stakeholders.
• Prepare and submit cost recovery claims (e.g., tooling charges, compensation claims) to ensure timely customer payments.
• Share responsibility with the Operations Leader for customer liaison, ensuring a consistent, high-profile, and professional interface with clients.
• Undertake additional duties as required, in line with the role and individual capabilities.

Person Specification

• Ability to build relationships with ease – both internally and externally.
• Strong organisational skills with the ability to hit key milestones.
• Ability to work on own initiative and within a team environment, with specific experience of working across functional teams.
• Ability to communicate in an effective manner to different levels within the organisation.
• Previous aviation / aerospace manufacturing experience and / or technical experience or equivalent.
• Previous experience of operating at a strategic level.