Strategic eBilling Operations Analyst

Baker McKenzie; Belfast City District; On-site; GBP 35,000 - 52,000; Full time

Job summary

Baker McKenzie in Belfast seeks an eBilling Analyst to support and streamline eBilling processes across client, matter, and timekeeper data. You will monitor submissions, ensure compliance with client guidelines, and collaborate with Billing, Collections, and vendor teams to resolve issues and drive improvements.

The role requires 2+ years in law firm eBilling or related areas, strong Excel skills, and experience with leading eBilling platforms and LEDES formats.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
• Two or more years of law firm eBilling, billing, revenue management, finance operations, or professional services experience preferred.
• 2+ years e-billing experience, including exposure to platforms such as Legal Tracker, Collaborati, CounselGo and eBillingHub.
• Experience supporting eBilling implementation, client onboarding, vendor setup, platform testing, or configuration activities.
• Knowledge of eBilling platforms, outside counsel guidelines, LEDES formats, client billing requirements, and legal billing processes.
• Experience maintaining eBilling timekeeper records, rates, title mappings, client approvals, matter information, and related inventory data.
• Experience with SAP, Elite 3E, Aderant or comparable financial management, billing or eBilling systems is desirable.
• Strong Microsoft Excel skills and ability to maintain trackers, analyse data, prepare reports, and identify trends or recurring issues.
• Strong analytical, problem‑solving and troubleshooting skills, with the ability to identify process issues and recommend practical improvements.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal teams, vendors, and client contacts.

Responsibilities

• Administer and maintain eBilling platforms and related records, including client profiles, matter information, timekeeper records, rates, budgets, user access, and associated data.
• Support onboarding and implementation of new eBilling clients, vendors, and platform requirements, including setup, testing, data validation, documentation, and coordination with internal and external stakeholders.
• Maintain eBilling timekeeper data for assigned clients by completing monthly reviews to identify newly assigned timekeepers, coordinating and obtaining client approval for those timekeepers, updating vendor platforms and title mappings, and preparing annual all‑inclusive rate card submissions for each assigned client.
• Provide eBilling inventory support by keeping client and vendor records, submission requirements, platform details, billing notes, and status trackers accurate, complete, and up to date.
• Submit, monitor, and follow up on eBills through eBilling platforms or third‑party vendor sites, ensuring invoice statuses are updated and accepted submissions are clearly recorded.
• Review eBills for compliance with client and vendor requirements, resolving routine issues that may delay submission or result in invoice rejection, reduction, or resubmission.
• Monitor, analyse and address invoice rejections and reductions once transferred from the Billing team, identifying root causes and coordinating resolution with Billing, Collections, Rates, Revenue Management, vendors, and client contacts.
• Work with Collections to support initiative‑taking follow‑up on aged invoices submitted electronically and assist in resolving payment delays or discrepancies linked to eBilling status or platform issues.
• Monitor changes to client billing guidelines and eBilling requirements, ensuring relevant systems, templates, processes, documentation, and stakeholders remain aligned with current requirements.
• Troubleshoot eBilling platform, data upload, LEDES file, user access, and submission issues, collaborating with internal teams, software vendors, and client representatives to achieve timely resolution.
• Develop and maintain reports, dashboards, metrics, and trackers relating to eBilling operations, client requirements, invoice rejection trends, reductions, aged invoices, rates, and submission performance.
• Document client‑specific eBilling processes, requirements, and operational steps so that guidance is visible, accessible, and kept current for Billing, Finance and eBilling colleagues.
• Identify recurring billing compliance issues, platform challenges, and operational inefficiencies, escalating where appropriate and contributing to corrective actions and process improvements.
• Participate in Salvo system enhancements, strategic initiatives and special projects that improve the effectiveness of eBilling operations and the wider revenue cycle.
• Other duties as assigned by management.

Skills

Excel

Analytical thinking

Communication

Troubleshooting

Customer service

Education

Bachelor’s degree or equivalent

Tools

SAP

Elite 3E

Aderant

LEDES formats

Legal Tracker

Collaborati

CounselGo

eBillingHub

Job description

Baker McKenzie in Belfast seeks an eBilling Analyst to support and streamline eBilling processes across client, matter, and timekeeper data. You will monitor submissions, ensure compliance with client guidelines, and collaborate with Billing, Collections, and vendor teams to resolve issues and drive improvements.

The role requires 2+ years in law firm eBilling or related areas, strong Excel skills, and experience with leading eBilling platforms and LEDES formats.